Turtle slow refund

The item I ordered from faithful to nature was out of stock, so I wrote to the to them requesting a refund. That was in around the end of July. It’s now the end of August, and I still haven’t received my refund. I understand that people are working from home, however a month long wait time is a tad excessive. It’s also not just the wait time on the refund. I’ve written to them again and they're still dragging their feet about it.