1 reviews | Active since Jul 2016
There is no more excuses for repeated bad service
Been buying from them for 10 years. Last couple of orders started having problems each time. With delays of more than 10 days. Issues with “system glitches”. Actually phoned by operations manager and begged to give FTN another chance. Which I did. Bam. New order same story. 11 days still not sent out. No communication. Only to be told the same copy paste message of. System glitch so sorry for the delay. This is not what ftn is blah blah blah. In retrospect I actually feel bad for taking down my previous bad review on false promises. I am actually embarrassed and she was hell wouldn’t want others to but there with such repeat bad service. What a shame. A company supported for so long to fall so far from the great company it started out as.
Thank you for your review. I am so sorry that we have let you down again, there actually is absolutely no excuse. I have escalated this issue to our developer as I can't understand how this has happened again. There are no excuses, there is no explanation that will make this better.
We have had a wobble with our delivery service this year as we switched to a new upgraded warehouse management system. Over the past 2 months we have recovered really well and we have so many positive reviews coming from customers who shop with us consistently. It is really heart breaking that we have let you down so badly as you have been with FtN for such a long time.
I know there is very little (if anything) we can do to prove the above is true, but I will still do my utmost best to try and turn this poor situation around for you.
I will be in touch via email
Kind regards
Ebitishaam
Thank you for your review. I am so sorry that we have let you down again, there actually is absolutely no excuse. I have escalated this issue to our developer as I can't understand how this has happened again. There are no excuses, there is no explanation that will make this better.
We have had a wobble with our delivery service this year as we switched to a new upgraded warehouse management system. Over the past 2 months we have recovered really well and we have so many positive reviews coming from customers who shop with us consistently. It is really heart breaking that we have let you down so badly as you have been with FtN for such a long time.
I know there is very little (if anything) we can do to prove the above is true, but I will still do my utmost best to try and turn this poor situation around for you.
I will be in touch via email
Kind regards
Ebitishaam