BS
Brent S
1 reviews | Active since Jan 2022
28 Dec 2023, 12:06
Terrible time keeping
Shocking service received my parcel was meant to be delivered today 28/12/2023 at 11:00AM, I phoned through to DPD and was told it is still on the floor and will only be delivered tomorrow, I have made arrangements to be at home today and planned accordingly, I now have to cancel my plans tomorrow to accommodate you once again.... if you are not going to keep to your times ensure that you notify your customers so we don't waste our time waiting on a parcel that is not even coming on that day
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Replies (3)0
Replies (3)BS
Brent S's updateReviewer Update
28 Dec 2023, 12:27With over 2000 1 star reviews on hello Peter for DPD not sure why you would possibly use them, if this is the type of head ache I will receive when ordering then I would rather go elsewhere, not a happy first time customer!
BS
Brent S's update28 Dec 2023, 12:27
Reviewer Update
With over 2000 1 star reviews on hello Peter for DPD not sure why you would possibly use them, if this is the type of head ache I will receive when ordering then I would rather go elsewhere, not a happy first time customer!
Faithful To Nature's replyOfficial
28 Dec 2023, 14:07Hi Brent,
I sincerely apologize for the inconvenience and frustration caused by the delay in the delivery of your parcel. Your experience is certainly not reflective of the service we aim to provide, and I am so sorry about the impact this has had on your plans.
I sincerely apologize for the inconvenience and frustration caused by the delay in the delivery of your parcel. Your experience is certainly not reflective of the service we aim to provide, and I am so sorry about the impact this has had on your plans.
I understand how valuable your time is, and I am genuinely sorry for any inconvenience caused by the unexpected delay. Our team is actively investigating this issue with DPD to understand the cause and prevent similar occurrences in the future.
I recommend reaching out directly to our customer support team at *** or *** with all your future concerns and not to DPD Lazer. Our team will will work to provide you with real-time updates on the status of your delivery and assist you in the best way possible.
I am doing my best to still get your order delivered to you today as this is unacceptable and I will get back to you via email shortly.
Thank you for your patience and understanding.
Faithfully Yours,
Team FtN
I am doing my best to still get your order delivered to you today as this is unacceptable and I will get back to you via email shortly.
Thank you for your patience and understanding.
Faithfully Yours,
Team FtN
Faithful To Nature's reply28 Dec 2023, 14:07
Official
Hi Brent,
I sincerely apologize for the inconvenience and frustration caused by the delay in the delivery of your parcel. Your experience is certainly not reflective of the service we aim to provide, and I am so sorry about the impact this has had on your plans.
I sincerely apologize for the inconvenience and frustration caused by the delay in the delivery of your parcel. Your experience is certainly not reflective of the service we aim to provide, and I am so sorry about the impact this has had on your plans.
I understand how valuable your time is, and I am genuinely sorry for any inconvenience caused by the unexpected delay. Our team is actively investigating this issue with DPD to understand the cause and prevent similar occurrences in the future.
I recommend reaching out directly to our customer support team at *** or *** with all your future concerns and not to DPD Lazer. Our team will will work to provide you with real-time updates on the status of your delivery and assist you in the best way possible.
I am doing my best to still get your order delivered to you today as this is unacceptable and I will get back to you via email shortly.
Thank you for your patience and understanding.
Faithfully Yours,
Team FtN
I am doing my best to still get your order delivered to you today as this is unacceptable and I will get back to you via email shortly.
Thank you for your patience and understanding.
Faithfully Yours,
Team FtN
BS
Brent S's updateReviewer Update
28 Dec 2023, 16:11Hi FrN,
Wow, just absolutely wow, that was impressive and that I must commend you on.
I knew that you were using a courier service to deliver and that it was not something in your control but I was not winning with the courier service at all and had to come through to you.
You handled my complaint with the utmost efficiency and went out of your way to resolve it.
As much as I complain is as much as I must compliment, I am truly impressed and you will be seeing me regularly in the future.
Thank you again!
Kind regards,
Brent
Wow, just absolutely wow, that was impressive and that I must commend you on.
I knew that you were using a courier service to deliver and that it was not something in your control but I was not winning with the courier service at all and had to come through to you.
You handled my complaint with the utmost efficiency and went out of your way to resolve it.
As much as I complain is as much as I must compliment, I am truly impressed and you will be seeing me regularly in the future.
Thank you again!
Kind regards,
Brent
BS
Brent S's update28 Dec 2023, 16:11
Reviewer Update
Hi FrN,
Wow, just absolutely wow, that was impressive and that I must commend you on.
I knew that you were using a courier service to deliver and that it was not something in your control but I was not winning with the courier service at all and had to come through to you.
You handled my complaint with the utmost efficiency and went out of your way to resolve it.
As much as I complain is as much as I must compliment, I am truly impressed and you will be seeing me regularly in the future.
Thank you again!
Kind regards,
Brent
Wow, just absolutely wow, that was impressive and that I must commend you on.
I knew that you were using a courier service to deliver and that it was not something in your control but I was not winning with the courier service at all and had to come through to you.
You handled my complaint with the utmost efficiency and went out of your way to resolve it.
As much as I complain is as much as I must compliment, I am truly impressed and you will be seeing me regularly in the future.
Thank you again!
Kind regards,
Brent