1 reviews | Active since Sept 2017
Terrible service
After a total fiasco with my previous order about a month ago, I actually decided to never do business with FtN again. Then on Friday 28 February I decided to give them another go. Two reasons really: 1. Most of the previous issue was caused by their courier (DPD Laser - pathetic b.t.w), and 2. I have been doing business with FtN for years.
Well, I am back to my original decision, NEVER AGAIN! Here's why; I put in another order on 28 Feb and the order has not even been processed yet. In comparison, I ordered from Essentially Natural about 5 minutes after the FtN order and guess what, my order Essentially Natural order is out for delivery TODAY. Same delivery address, same city of origin.
I've actually tried to cancel my FtN order this morning and order the items from Essentially Natural as well (as I honestly think Essentially Natural will deliver before FtN even looks at my order), but as always the FtN customer service is off line.
I have no idea what happened to FtN recently, but their service is NON-EXISTENT!!!
I’m really sorry for the frustration and disappointment this has caused you. I completely understand why you’d feel this way, especially after your previous experience. This is absolutely not the level of service we aim to provide, and I want to acknowledge that we’ve let you down.
We are so sorry to hear you could not reach us as our customer service team was available on yesterday since 8am.
I know that doesn’t change your experience, but I do want to assure you that we are usually much quicker with processing and delivering orders. I truly appreciate your past support of Faithful to Nature, and I’m really sorry that this order has made you reconsider shopping with us again.
If there’s anything I can do to assist further, please let me know - we would love the chance to make things right.
Kind Regards,
Team FtN
I’m really sorry for the frustration and disappointment this has caused you. I completely understand why you’d feel this way, especially after your previous experience. This is absolutely not the level of service we aim to provide, and I want to acknowledge that we’ve let you down.
We are so sorry to hear you could not reach us as our customer service team was available on yesterday since 8am.
I know that doesn’t change your experience, but I do want to assure you that we are usually much quicker with processing and delivering orders. I truly appreciate your past support of Faithful to Nature, and I’m really sorry that this order has made you reconsider shopping with us again.
If there’s anything I can do to assist further, please let me know - we would love the chance to make things right.
Kind Regards,
Team FtN