NW
Nequita W
1 reviews | Active since Oct 2019
22 May 2024, 18:44
Terrible online store
Online service is terrible. A month after my order was placed, I still havent received it. The order shows complete on their web site.
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Replies (1)
Faithful To Nature's replyOfficial
23 May 2024, 16:43Hi Nequita,
Thank you for getting in touch with us.
I apologize for the inconvenience and frustration you’ve experienced with our online service. I understand how upsetting it is to wait for your order for a month without receiving it, especially when it shows as complete on our website.
There was a system glitch that caused this issue. We have received your payment and have dispatched a new order, which has been expedited to ensure it reaches you as soon as possible. Our tech team is actively investigating the issue to prevent it from happening again.
Thank you for getting in touch with us.
I apologize for the inconvenience and frustration you’ve experienced with our online service. I understand how upsetting it is to wait for your order for a month without receiving it, especially when it shows as complete on our website.
There was a system glitch that caused this issue. We have received your payment and have dispatched a new order, which has been expedited to ensure it reaches you as soon as possible. Our tech team is actively investigating the issue to prevent it from happening again.
One of our agents will stay in touch with you via email until your order has been successfully delivered. Thank you for your patience and understanding.
Faithfully Yours,
Team FtN
Faithful To Nature's reply23 May 2024, 16:43
Official
Hi Nequita,
Thank you for getting in touch with us.
I apologize for the inconvenience and frustration you’ve experienced with our online service. I understand how upsetting it is to wait for your order for a month without receiving it, especially when it shows as complete on our website.
There was a system glitch that caused this issue. We have received your payment and have dispatched a new order, which has been expedited to ensure it reaches you as soon as possible. Our tech team is actively investigating the issue to prevent it from happening again.
Thank you for getting in touch with us.
I apologize for the inconvenience and frustration you’ve experienced with our online service. I understand how upsetting it is to wait for your order for a month without receiving it, especially when it shows as complete on our website.
There was a system glitch that caused this issue. We have received your payment and have dispatched a new order, which has been expedited to ensure it reaches you as soon as possible. Our tech team is actively investigating the issue to prevent it from happening again.
One of our agents will stay in touch with you via email until your order has been successfully delivered. Thank you for your patience and understanding.
Faithfully Yours,
Team FtN