1 reviews | Active since Jul 2018
Terrible customer service and false advertising
I have recently been diagnosed with SLE and have been doing a lot of research about different multivitamins and supplements that I may take, with my condition. I am on quite a bit of medication so I may not take any supplements that will have contraindications with my medication. I searched Ashawanda, which is used for energy and stress. It sounded really great so I bought it. I received the bottle of pills and read the directions for use at the back. The bottle stated that people with SLE, MS and RA should not take the medication because it builds the immune system. This information was not advertised on the website. I requested a refund and received no response from the people. I wasted my money. I will definitely not recommend Faithful to Nature.
Hi Danielle
Thank you for taking the time to give us feedback on our service. I am terribly sorry that you have not received a response from our customer service team, I assure you this is not the type of service that makes us proud at all. I looked into it and I can see that one of our agents made a huge mistake and rep**** to your email in error sending it to our marketing team to update the website and not actually sending it to you, this is 100% a fault on our side. Our agents are normally very on top of things and they ensure that they offer customers the best of service, I am really sorry that your experience proved otherwise.
Please allow me to make this up to you. I am more than happy to refund and collect the product from you. I will send you the proof of refund via email and the details for the collection, please look out for an email from my faithful to nature email address.
Please accept my sincere apologies for disappointing you.
Wishing you a magical evening ahead
Ebitishaam Hartzenberg
Customer service manager
Hi Danielle
Thank you for taking the time to give us feedback on our service. I am terribly sorry that you have not received a response from our customer service team, I assure you this is not the type of service that makes us proud at all. I looked into it and I can see that one of our agents made a huge mistake and rep**** to your email in error sending it to our marketing team to update the website and not actually sending it to you, this is 100% a fault on our side. Our agents are normally very on top of things and they ensure that they offer customers the best of service, I am really sorry that your experience proved otherwise.
Please allow me to make this up to you. I am more than happy to refund and collect the product from you. I will send you the proof of refund via email and the details for the collection, please look out for an email from my faithful to nature email address.
Please accept my sincere apologies for disappointing you.
Wishing you a magical evening ahead
Ebitishaam Hartzenberg
Customer service manager
Hi Danielle
Thank you for getting in touch. I sent the email on the 24/07/2018 at 17:56, the mail was sent to ***. Please check your spam or promotions folder and let me know if you have still not received it.
Hi Danielle
Thank you for getting in touch. I sent the email on the 24/07/2018 at 17:56, the mail was sent to ***. Please check your spam or promotions folder and let me know if you have still not received it.