Shop allows ORDER +PAYMENT for OUT OF STOCK items!

We were happy at first with Faithful To Nature for the few months we have used them, except our last TWO orders now the website has said something is \IN STOCK\", so we order it - AND PAY,<br> <br> but then we receive a phone call a few hours or days later saying that an item or two we've ordered is actually, in fact OUT OF STOCK<br> <br> and we are asked if we would like to swap it for a different item (which we must PAY the difference for if it costs more or are refunded in \"Faithful To Nature POINTS\" that we are forced to use in future on the site even if we don't want to return to the site because we are, what is starting to become, continuously let down by this site's system), or we can \"add the item(s) to our next order\" (for the second time in a row we would be doing this if we select this option).<br> <br> We are feeling very upset by this, & are contemplating switching to another provider for the same goods because this incident keeps repeating from the systems on their website (which say something is in stock when it actually is OUT OF STOCK & you ORDER & PAY for it, & you are forced to go without something you need sometimes 2 weeks if you don't want to swap your order or convert it to points!)."