1 reviews | Active since Oct 2016
Shocking service and lies about delivery from customer service
Shocking service this time round. Ordered a diffuser as a gift last weekend, was in stock at time of order. No sign of despatch or any completion of order so used online chat yesterday, was told it was being despatched yesterday. Checked again this morning on online chat, was told it was definitely behind despatched today. Asked for confirmation it would be delivered today, then told by same online chat person, Rafiq, that they didn't have stock. Maybe they are over extending themselves, but I have a serious issue being **** to twice by online sales consultants. Was told the manager of online customer care would call, still waiting. It's a pity, as they were a good company, but I won't be ordering again from them.
Thank you for taking the time to write your feedback, this is completely unacceptable that you have been given the incorrect information like this and that your order has not yet reached you. I am terribly sorry about this, I am sure you know that this is not the norm for us and it is not the type of service that makes us happy or proud at all!!
Apologies for the delayed feedback, our are was loadshedding at the time and the message to call you was just received as I stepped out of a meeting now.
I am investigating your order to understand what went wrong and I will be get in touch telephonically to make sure that we sort this out for you immediately.
Kind regards
Ebitishaam
Head of Customer service
Thank you for taking the time to write your feedback, this is completely unacceptable that you have been given the incorrect information like this and that your order has not yet reached you. I am terribly sorry about this, I am sure you know that this is not the norm for us and it is not the type of service that makes us happy or proud at all!!
Apologies for the delayed feedback, our are was loadshedding at the time and the message to call you was just received as I stepped out of a meeting now.
I am investigating your order to understand what went wrong and I will be get in touch telephonically to make sure that we sort this out for you immediately.
Kind regards
Ebitishaam
Head of Customer service