ABlR
Anea Burke le Roux
1 reviews | Active since Sept 2015
14 May 2024, 23:27
Return takes more than 2 weeks to sort
I placed an order about a month ago and got many extra items that I did not order but was billed for (turned out to be a glitch where F2N adds old items from your cart to your existing cart the moment you sign in, and the platform does not notify you that it is adding these items to your cart in the check-out process. There is no easy return button on F2N online orders and I phoned the customer line on 26 April, and was promised a same day pick up with courier costs covered by F2N. 2 weeks later - nothing from F2N. I phoned again on 9 May... promised pick up on Monday 13 May. Come Monday 13 May, nothing. I am tired of phoning and following up. Please resolve and sort out your platform and customer service glitches.
Helpful (0)
Replies (3)0
Replies (3)
Faithful To Nature's replyOfficial
15 May 2024, 08:35Hi Anea,
I want to sincerely apologize for the inconvenience and frustration you have experienced with your recent order from Faithful to Nature.
I want to express my deepest apologies for the glitch that resulted in additional items being added to your cart without your consent. This is certainly has not happened on our website before and is definitely not the experience we aim to provide.
Furthermore, I'm truly sorry for the delays and lack of follow-up regarding the return process for the unwanted items. It is unacceptable that our promised resolutions have not been fulfilled promptly, and I completely empathize with your frustration in having to repeatedly follow up on this matter as the couriers unfortunately failed to collect.
I have expedited the process to arrange for the prompt collection of the unwanted items and cover the associated courier costs as initially promised.
I understand that your trust in Faithful to Nature has been shaken by this experience, and I want to assure you that we are taking this matter very seriously. We deeply value your patronage and aim to resolve this issue to your utmost satisfaction.
Once again, I apologize for any inconvenience this has caused you, and I thank you for bringing this matter to our attention. I will send you an email from my personal email shortly as well.
Thank you for your patience and understanding.
Warm regards,
I want to sincerely apologize for the inconvenience and frustration you have experienced with your recent order from Faithful to Nature.
I want to express my deepest apologies for the glitch that resulted in additional items being added to your cart without your consent. This is certainly has not happened on our website before and is definitely not the experience we aim to provide.
Furthermore, I'm truly sorry for the delays and lack of follow-up regarding the return process for the unwanted items. It is unacceptable that our promised resolutions have not been fulfilled promptly, and I completely empathize with your frustration in having to repeatedly follow up on this matter as the couriers unfortunately failed to collect.
I have expedited the process to arrange for the prompt collection of the unwanted items and cover the associated courier costs as initially promised.
I understand that your trust in Faithful to Nature has been shaken by this experience, and I want to assure you that we are taking this matter very seriously. We deeply value your patronage and aim to resolve this issue to your utmost satisfaction.
Once again, I apologize for any inconvenience this has caused you, and I thank you for bringing this matter to our attention. I will send you an email from my personal email shortly as well.
Thank you for your patience and understanding.
Warm regards,
Faithful To Nature's reply15 May 2024, 08:35
Official
Hi Anea,
I want to sincerely apologize for the inconvenience and frustration you have experienced with your recent order from Faithful to Nature.
I want to express my deepest apologies for the glitch that resulted in additional items being added to your cart without your consent. This is certainly has not happened on our website before and is definitely not the experience we aim to provide.
Furthermore, I'm truly sorry for the delays and lack of follow-up regarding the return process for the unwanted items. It is unacceptable that our promised resolutions have not been fulfilled promptly, and I completely empathize with your frustration in having to repeatedly follow up on this matter as the couriers unfortunately failed to collect.
I have expedited the process to arrange for the prompt collection of the unwanted items and cover the associated courier costs as initially promised.
I understand that your trust in Faithful to Nature has been shaken by this experience, and I want to assure you that we are taking this matter very seriously. We deeply value your patronage and aim to resolve this issue to your utmost satisfaction.
Once again, I apologize for any inconvenience this has caused you, and I thank you for bringing this matter to our attention. I will send you an email from my personal email shortly as well.
Thank you for your patience and understanding.
Warm regards,
I want to sincerely apologize for the inconvenience and frustration you have experienced with your recent order from Faithful to Nature.
I want to express my deepest apologies for the glitch that resulted in additional items being added to your cart without your consent. This is certainly has not happened on our website before and is definitely not the experience we aim to provide.
Furthermore, I'm truly sorry for the delays and lack of follow-up regarding the return process for the unwanted items. It is unacceptable that our promised resolutions have not been fulfilled promptly, and I completely empathize with your frustration in having to repeatedly follow up on this matter as the couriers unfortunately failed to collect.
I have expedited the process to arrange for the prompt collection of the unwanted items and cover the associated courier costs as initially promised.
I understand that your trust in Faithful to Nature has been shaken by this experience, and I want to assure you that we are taking this matter very seriously. We deeply value your patronage and aim to resolve this issue to your utmost satisfaction.
Once again, I apologize for any inconvenience this has caused you, and I thank you for bringing this matter to our attention. I will send you an email from my personal email shortly as well.
Thank you for your patience and understanding.
Warm regards,
ABlR
Anea Burke le Roux's updateReviewer Update
16 May 2024, 00:55Thank you for the reply. It has, however, resolved nothing. No one has contacted me and no courier has come to collect the items. Your customer service is truely unbelievable and disappointing to say the least. I honestly can't wait until Takealot starts stocking more of natural/healthy living products so that I can buy from a professional e-commerce company with logistics and tech that work.
ABlR
Anea Burke le Roux's update16 May 2024, 00:55
Reviewer Update
Thank you for the reply. It has, however, resolved nothing. No one has contacted me and no courier has come to collect the items. Your customer service is truely unbelievable and disappointing to say the least. I honestly can't wait until Takealot starts stocking more of natural/healthy living products so that I can buy from a professional e-commerce company with logistics and tech that work.
Faithful To Nature's replyOfficial
16 May 2024, 13:22Hi Anea,
Upon investigating the matter, we discovered that the reason for the failed collection was due to an incorrect contact number provided on the order placed. The contact number provided has 13 digits, which led to difficulties in reaching you to coordinate the collection.
We understand the importance of clear communication and ensuring accurate contact information. Unfortunately, this was not communicated to us by our couriers sooner. This was brought to our attention after escalating this matter.
We will address this issue promptly to ensure that accurate contact details are obtained and maintained for future interactions. I have provided the couriers with your correct contact number that I have obtained from this review and they will ensure that the collection takes place today.
Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding and patience as we work to resolve this issue.
Faithfully Yours,
Team FtN
Faithful To Nature's reply16 May 2024, 13:22
Official
Hi Anea,
Upon investigating the matter, we discovered that the reason for the failed collection was due to an incorrect contact number provided on the order placed. The contact number provided has 13 digits, which led to difficulties in reaching you to coordinate the collection.
We understand the importance of clear communication and ensuring accurate contact information. Unfortunately, this was not communicated to us by our couriers sooner. This was brought to our attention after escalating this matter.
We will address this issue promptly to ensure that accurate contact details are obtained and maintained for future interactions. I have provided the couriers with your correct contact number that I have obtained from this review and they will ensure that the collection takes place today.
Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding and patience as we work to resolve this issue.
Faithfully Yours,
Team FtN