1 reviews | Active since Dec 2025
Public Complaint – Faithful to Nature / Courier Delivery
I placed an order with Faithful to Nature on 28 November. After no delivery, I followed up on 5 December and have since had to continuously chase updates. As of 16 December, the order still has not been delivered.
The courier (DPD Laser) provided conflicting information, including claims of attempted or completed delivery without proof, and issues around phone calls despite the delivery address being a staffed business address during working hours. Eventually, after the person 'supporting' me went on holiday, I was informed by another staff member in F2N that the parcel was deemed missing by the courier.
Faithful to Nature confirmed the rest of the order (an item was now out of stock) was reportedly dispatched via express delivery yesterday. However, I have not been provided with a new tracking number and have had to request confirmation of delivery updates myself.
This experience has been extremely time-consuming and disappointing, especially given that I paid for the items weeks ago and re**** on them for a gift. I’ve previously had excellent service from Faithful to Nature, which makes this lack of resolution and communication particularly frustrating.
I’m posting this in the hope of transparency, accountability, and improved handling of courier issues going forward.
We’re truly sorry for the frustration and inconvenience you experienced, especially given how long you had already been waiting and the time-sensitive nature of your order. We completely understand how disappointing this must have been, particularly after your previous positive experiences with us.
As advised via email, we've logged this as an escalation with DPD Laser, the original parcel was formally deemed missing by the courier and an incident report was logged. As soon as this was confirmed, we arranged a replacement from our Cape Town warehouse. Unfortunately, one item was no longer in stock, and a refund for that item was processed.
The replacement order was dispatched via our Express service, and we have since received confirmation from DPD Laser that delivery was successfully completed on Monday and was delivered to the receptionist.
We acknowledge that the lack of clear and consistent updates added unnecessary frustration, and we sincerely appreciate your patience throughout this process.
We will also be sending you an email to follow up and confirm that the parcel was received and send you proof of refund for the out of stock item.
Faithfully Yours,
Team FtN
We’re truly sorry for the frustration and inconvenience you experienced, especially given how long you had already been waiting and the time-sensitive nature of your order. We completely understand how disappointing this must have been, particularly after your previous positive experiences with us.
As advised via email, we've logged this as an escalation with DPD Laser, the original parcel was formally deemed missing by the courier and an incident report was logged. As soon as this was confirmed, we arranged a replacement from our Cape Town warehouse. Unfortunately, one item was no longer in stock, and a refund for that item was processed.
The replacement order was dispatched via our Express service, and we have since received confirmation from DPD Laser that delivery was successfully completed on Monday and was delivered to the receptionist.
We acknowledge that the lack of clear and consistent updates added unnecessary frustration, and we sincerely appreciate your patience throughout this process.
We will also be sending you an email to follow up and confirm that the parcel was received and send you proof of refund for the out of stock item.
Faithfully Yours,
Team FtN