AP
Arnold P
1 reviews | Active since Mar 2022
09 Mar 2022, 12:53
Problem with Checkout and Delivery of Package
It saddens me to write this review but I feel it might help future users and FTN itself make better decisions to improve customer service. I had issues for 2 days with no proper resolution with being able to checkout my purchase. I eventually had to be assisted by the support team to complete my payment via EFT, which obviously takes time. Now that my package is to be delivered. The Courier service Dawn Wing, messaged me multiple times they were going to deliver my package and then ended up delivering nothing till this moment with no explanation on their tracking system it just says, unsuccessful delivery, I still don't know what has happened to my order despite contact FTN and DAWN WING to follow up. Like i said this is unfortunate and I hope it is resolved and fixed as I see a few reviews with people having similar issues.
Helpful (0)
Replies (3)0
Replies (3)
Faithful To Nature's replyOfficial
09 Mar 2022, 14:10Hi Arnold
Thank you for taking the time out to post this review. It is always good to get feedback from customers, whether it is good or bad as it helps us see where we need to improve our service.
I am terribly sorry to hear that you have had issues from the start with your order. You should never need to put this much time into placing an order with us, it should be effortless, I apologise for the problems you had with ordering online, I am glad that we were able to sort it out, but it should definitely not have taken so long.
I see your order was handed over to Dawn Wing on Monday the 7th and the due date is for delivery today the 9th. I have just checked with Dawn Wing and they have advised me that the sms that was sent to you yesterday was the result of an error a staff member made by scanning the order out onto the incorrect route. I have taken this up with the operations manager as they should have alerted us in order for us to let you know. They know this is unacceptable and they have taken the necessary steps with the staff member to ensure this does not happen again.
Your parcel is out on delivery today and they have assured me it will be delivered today.
I apologise for the inconvenience caused, this is not the type of service that makes us proud at all.
Please look out for an email from my @faithful-to-nature email address as I will be following this up with the couriers and you to make sure this issue is resolved today.
Kind regards
Ebitishaam
Thank you for taking the time out to post this review. It is always good to get feedback from customers, whether it is good or bad as it helps us see where we need to improve our service.
I am terribly sorry to hear that you have had issues from the start with your order. You should never need to put this much time into placing an order with us, it should be effortless, I apologise for the problems you had with ordering online, I am glad that we were able to sort it out, but it should definitely not have taken so long.
I see your order was handed over to Dawn Wing on Monday the 7th and the due date is for delivery today the 9th. I have just checked with Dawn Wing and they have advised me that the sms that was sent to you yesterday was the result of an error a staff member made by scanning the order out onto the incorrect route. I have taken this up with the operations manager as they should have alerted us in order for us to let you know. They know this is unacceptable and they have taken the necessary steps with the staff member to ensure this does not happen again.
Your parcel is out on delivery today and they have assured me it will be delivered today.
I apologise for the inconvenience caused, this is not the type of service that makes us proud at all.
Please look out for an email from my @faithful-to-nature email address as I will be following this up with the couriers and you to make sure this issue is resolved today.
Kind regards
Ebitishaam
Faithful To Nature's reply09 Mar 2022, 14:10
Official
Hi Arnold
Thank you for taking the time out to post this review. It is always good to get feedback from customers, whether it is good or bad as it helps us see where we need to improve our service.
I am terribly sorry to hear that you have had issues from the start with your order. You should never need to put this much time into placing an order with us, it should be effortless, I apologise for the problems you had with ordering online, I am glad that we were able to sort it out, but it should definitely not have taken so long.
I see your order was handed over to Dawn Wing on Monday the 7th and the due date is for delivery today the 9th. I have just checked with Dawn Wing and they have advised me that the sms that was sent to you yesterday was the result of an error a staff member made by scanning the order out onto the incorrect route. I have taken this up with the operations manager as they should have alerted us in order for us to let you know. They know this is unacceptable and they have taken the necessary steps with the staff member to ensure this does not happen again.
Your parcel is out on delivery today and they have assured me it will be delivered today.
I apologise for the inconvenience caused, this is not the type of service that makes us proud at all.
Please look out for an email from my @faithful-to-nature email address as I will be following this up with the couriers and you to make sure this issue is resolved today.
Kind regards
Ebitishaam
Thank you for taking the time out to post this review. It is always good to get feedback from customers, whether it is good or bad as it helps us see where we need to improve our service.
I am terribly sorry to hear that you have had issues from the start with your order. You should never need to put this much time into placing an order with us, it should be effortless, I apologise for the problems you had with ordering online, I am glad that we were able to sort it out, but it should definitely not have taken so long.
I see your order was handed over to Dawn Wing on Monday the 7th and the due date is for delivery today the 9th. I have just checked with Dawn Wing and they have advised me that the sms that was sent to you yesterday was the result of an error a staff member made by scanning the order out onto the incorrect route. I have taken this up with the operations manager as they should have alerted us in order for us to let you know. They know this is unacceptable and they have taken the necessary steps with the staff member to ensure this does not happen again.
Your parcel is out on delivery today and they have assured me it will be delivered today.
I apologise for the inconvenience caused, this is not the type of service that makes us proud at all.
Please look out for an email from my @faithful-to-nature email address as I will be following this up with the couriers and you to make sure this issue is resolved today.
Kind regards
Ebitishaam
AP
Arnold P's updateReviewer Update
09 Mar 2022, 14:56Thank you for the reply and I hope good will come from this that helps other peoples experiences and your business going forward
AP
Arnold P's update09 Mar 2022, 14:56
Reviewer Update
Thank you for the reply and I hope good will come from this that helps other peoples experiences and your business going forward
Faithful To Nature's replyOfficial
09 Mar 2022, 15:36Thank you for allowing me to get involved and assist in fixing the issues you experienced!! The type of feedback you have given us will only help us get better and move forward :)
Take care and keep safe!
Kind regards
Ebitishaam
Take care and keep safe!
Kind regards
Ebitishaam
Faithful To Nature's reply09 Mar 2022, 15:36
Official
Thank you for allowing me to get involved and assist in fixing the issues you experienced!! The type of feedback you have given us will only help us get better and move forward :)
Take care and keep safe!
Kind regards
Ebitishaam
Take care and keep safe!
Kind regards
Ebitishaam