WW
Wanzenburg W
1 reviews | Active since Jul 2013
19 Apr 2021, 09:45
Poor service and no feedback on delays
I placed and order on 15 April 2021 and I had to follow-up with FTN again today 19/04/2021 and am told that they have a delay and will only process my order today. I expected the order to be delivered today or tomorrow and now it will take between 2-5 days to be delivered. No feedback to inform me of delays and now my wife will suffer because of their lack of commitment and service. I used them 2 time before without ANY issues, but this unfortunately changed my mind not to use them again.
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Faithful To Nature's replyOfficial
19 Apr 2021, 10:49Hi Wanzenburg
Thank you for taking the time to reach out to us. I am so sorry to hear that you feel like we have let you down. We have checked your order and can see that the delay was caused by a glitch in our system where your order was not pushed through to our warehouse for dispatch. We are fast tracking your order with our warehouse now.
Our delivery times on our site stipulates 2-5 working days for delivery from date of payment clearing, your order will be delivered on Wednesday which is the fourth working day since we received your order. We have asked our couriers to get your order to you sooner, but unfortunately the soonest they can deliver is on Wednesday.
I will be in touch with you via email to ensure that we have your order delivered on Wednesday without fail. Please look out for my email.
Faithful regards
Ebitishaam
Customer service manager
Thank you for taking the time to reach out to us. I am so sorry to hear that you feel like we have let you down. We have checked your order and can see that the delay was caused by a glitch in our system where your order was not pushed through to our warehouse for dispatch. We are fast tracking your order with our warehouse now.
Our delivery times on our site stipulates 2-5 working days for delivery from date of payment clearing, your order will be delivered on Wednesday which is the fourth working day since we received your order. We have asked our couriers to get your order to you sooner, but unfortunately the soonest they can deliver is on Wednesday.
I will be in touch with you via email to ensure that we have your order delivered on Wednesday without fail. Please look out for my email.
Faithful regards
Ebitishaam
Customer service manager
Faithful To Nature's reply19 Apr 2021, 10:49
Official
Hi Wanzenburg
Thank you for taking the time to reach out to us. I am so sorry to hear that you feel like we have let you down. We have checked your order and can see that the delay was caused by a glitch in our system where your order was not pushed through to our warehouse for dispatch. We are fast tracking your order with our warehouse now.
Our delivery times on our site stipulates 2-5 working days for delivery from date of payment clearing, your order will be delivered on Wednesday which is the fourth working day since we received your order. We have asked our couriers to get your order to you sooner, but unfortunately the soonest they can deliver is on Wednesday.
I will be in touch with you via email to ensure that we have your order delivered on Wednesday without fail. Please look out for my email.
Faithful regards
Ebitishaam
Customer service manager
Thank you for taking the time to reach out to us. I am so sorry to hear that you feel like we have let you down. We have checked your order and can see that the delay was caused by a glitch in our system where your order was not pushed through to our warehouse for dispatch. We are fast tracking your order with our warehouse now.
Our delivery times on our site stipulates 2-5 working days for delivery from date of payment clearing, your order will be delivered on Wednesday which is the fourth working day since we received your order. We have asked our couriers to get your order to you sooner, but unfortunately the soonest they can deliver is on Wednesday.
I will be in touch with you via email to ensure that we have your order delivered on Wednesday without fail. Please look out for my email.
Faithful regards
Ebitishaam
Customer service manager