Poor response to a fault

I made a complain via email see below and sadly NO response:

VERY DISAPPOINTING THAT YOU HAVE NOT RESPONDED TO MY COMPLAINT

On 2020-06-11 10:00, Lawrence Naidoo wrote: Hi

RE: ODER ***

I am a bit disappointed for being mislead.

When i searched for Passion Booster for MEN the first one came up showing:

Thanda Passion Booster which i ordered.

On delivery in very small writing at the bottom of label it says "in women"

Now that is extremely unfair.

Why would something for women come up when YOU asking for male??????

I did this again this morning to confirm and the same thing happened which means the lay person is mislead when he orders.

My question is how are you going to correct this error which is NOT my fault.

Many thanks

Kind regards N Naidoo