Poor performance

On the 15th of December I ordered a few products online from your store for delivery to JHB, the parcel was meant to arrive by Friday 20th of December or at the latest Monday the 23rd of December, it never did. I called your customer support number for assistance locating the parcel and getting an answer as to when it will be delivered (hopefully before Christmas), my last interaction with your staff member (Chadwin) was at around 3pm yesterday and still no feedback from him… Anyway I called Dawn wing myself at 4pm yesterday, they managed to help and confirmed that the package was in their warehouse in JHB (Isando). I then arranged that I would pick it up myself from the warehouse today, which I have just done. There was no concrete explanation as to why my parcel wasn’t delivered or when they planned on doing so….might have only got it next year, if I was lucky it seems. Upon opening my parcel and checking my order, the Flora Force milk thistle I ordered was not there, instead I got Flora Force Alvega-3!. As a first time customer to your online store this has not been a great experience thus far and I still have one more outstanding order with you guys that is meant to arrive soon, as well as the milk thistle that I informed you support staff of via the phone about an hour ago (can’t recall the lady’s name who helped me). So I am a bit anxious.

I hope this gets resolved - in terms of customer service, the next best thing you can do is resolve this well and quickly