Poor partners

Item: Faithful To Nature
Rating: 1
Author: Duduzile M

The fact that they partner with Dawn Wing as a courier is disappointing. No business that cares about customer service should work with Dawn Wing.

I had a delivery due yesterday. I didn't receive a call. Got a message saying my delivery was missed. Are they expecting me to sit outside in the sun like a lost puppy waiting for a delivery. Worst part is none of the customer care numbers work. Why?

Helpful (0)

Replies (1)

Faithful To Nature's replyOfficial

08 Sept 2022, 09:36

Hi Duduzile

Thank you for taking the time to post this review, we are so sorry to hear that you feel let down. This is completely unacceptable service delivery. I have escalated this to the regional manager at DPD to resolve urgently.

I will be in touch with you via email with a resolution as soon as I hear back from them.

I apologise for the inconvenience caused.

Kind regards

Ebitishaam
Head of operations and Customer Service

Faithful To Nature's reply08 Sept 2022, 09:36

Official