JS
Jackie S
1 reviews | Active since Jun 2019
01 Jun 2025, 20:55
Playing with paying customers
I ordered 2 products and a first time buyer, I'm supposed to get R100 off. I received a discount code with never worked. They playing with paying customers. Why? Nonetheless, I continued with the order. Will I order again? Never
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Faithful To Nature's replyOfficial
02 Jun 2025, 08:00Hi Jackie,
We're truly sorry to hear that you experienced trouble redeeming your R100 first-time buyer discount—thank you for bringing this to our attention.
We're truly sorry to hear that you experienced trouble redeeming your R100 first-time buyer discount—thank you for bringing this to our attention.
We completely understand how frustrating that must have been. In most cases, the discount code does work, but it’s possible that it wasn’t app**** correctly if you weren’t logged into your account at the time, or if the code was mistakenly entered as a gift code rather than a discount code. That said, we take your experience seriously and we’re here to help.
The good news is the discount code is still valid, and we’d love for you to use it on your next order if you’d be open to giving us another chance. Please also feel free to reach out to our customer support team—we’re more than happy to assist step-by-step to ensure everything goes smoothly next time.
Thank you again for your order, and we truly hope to restore your confidence in us.
Warm regards,
The Faithful to Nature Team 🌿
The Faithful to Nature Team 🌿
Faithful To Nature's reply02 Jun 2025, 08:00
Official
Hi Jackie,
We're truly sorry to hear that you experienced trouble redeeming your R100 first-time buyer discount—thank you for bringing this to our attention.
We're truly sorry to hear that you experienced trouble redeeming your R100 first-time buyer discount—thank you for bringing this to our attention.
We completely understand how frustrating that must have been. In most cases, the discount code does work, but it’s possible that it wasn’t app**** correctly if you weren’t logged into your account at the time, or if the code was mistakenly entered as a gift code rather than a discount code. That said, we take your experience seriously and we’re here to help.
The good news is the discount code is still valid, and we’d love for you to use it on your next order if you’d be open to giving us another chance. Please also feel free to reach out to our customer support team—we’re more than happy to assist step-by-step to ensure everything goes smoothly next time.
Thank you again for your order, and we truly hope to restore your confidence in us.
Warm regards,
The Faithful to Nature Team 🌿
The Faithful to Nature Team 🌿