DT
Debbie T
1 reviews | Active since Jan 2013
19 Jan 2024, 15:44
Payment problems
The products and service are excellent however there has been a constant problem with payments the last year. Previously I never used to experience problems when paying online but now almost every single time I try and order there is a problem with payment and it gets declined or there is another issue. I don’t have any problems with other online purchases so there is nothing wrong with my payment methods. I’ve brought this to their attention but they do not seem to care. I guess they have enough customers.
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Replies (1)
Faithful To Nature's replyOfficial
19 Jan 2024, 15:53Hi Debbie,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced with payment issues over the past year. We truly value your feedback and understand how frustrating it must be to encounter problems with payments, especially when our products and services have met your expectations.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced with payment issues over the past year. We truly value your feedback and understand how frustrating it must be to encounter problems with payments, especially when our products and services have met your expectations.
We want to assure you that we take this matter seriously, and we are committed to resolving the payment issues you've been facing. I will send you a personal email to get information for our team to investigate the root cause to address and rectify the situation promptly. Your satisfaction is of the utmost importance to us, and we want to ensure a seamless and enjoyable experience every time you make a purchase.
We appreciate your loyalty as a customer, and we apologize for any frustration or inconvenience this may have caused. We hope to regain your trust in our services.
Kind Regards,
Team FtN
Kind Regards,
Team FtN
Faithful To Nature's reply19 Jan 2024, 15:53
Official
Hi Debbie,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced with payment issues over the past year. We truly value your feedback and understand how frustrating it must be to encounter problems with payments, especially when our products and services have met your expectations.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced with payment issues over the past year. We truly value your feedback and understand how frustrating it must be to encounter problems with payments, especially when our products and services have met your expectations.
We want to assure you that we take this matter seriously, and we are committed to resolving the payment issues you've been facing. I will send you a personal email to get information for our team to investigate the root cause to address and rectify the situation promptly. Your satisfaction is of the utmost importance to us, and we want to ensure a seamless and enjoyable experience every time you make a purchase.
We appreciate your loyalty as a customer, and we apologize for any frustration or inconvenience this may have caused. We hope to regain your trust in our services.
Kind Regards,
Team FtN
Kind Regards,
Team FtN