oM
onesimo M
1 reviews | Active since Jan 2015
18 Aug 2021, 08:39
Pathetic service
I placed an order and 1 item was a back order(27july). A week later I call only to be told out of the 6 items I have, 2 available and that the ETA was the following week. The lady promised that she’d get the departmental people to call me. No one called. I then had to call again, she told me they’ll change my package to be shipped from CPT and no longer CPT but 1 item was missing. The she was like, they will do overnight delivery since it’s been over 2 weeks waiting. My delivery arrived 6 days later (17 aug). Nonsensical company!
#WIN
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Replies (1)
Faithful To Nature's replyOfficial
18 Aug 2021, 10:11Hi Onesimo
Thank you for taking the time to post this review, I am terribly sorry to hear that you feel let down and that your order was so badly delayed.
Our warehouse in CPT had an unexpected closer at the end of July due to some COVID cases at our head office. We were in the middle of launching our JHB warehouse and were then forced to go ahead with this 1 month before it was supposed to launch in full. This unfortunately caused some issues with stock and back orders as the JHB warehouse was not completely equipped with all stock.
I am really sorry that nobody got back to you with regards to your order, this is inexcusable and not the way we work at FtN. The staff member who worked on your order has been dealt with as this is not the FtN standard.
I will be in touch with you via email as we would like to make sure that we turn this poor experience around for you.
Kind regards
Ebitishaam
Thank you for taking the time to post this review, I am terribly sorry to hear that you feel let down and that your order was so badly delayed.
Our warehouse in CPT had an unexpected closer at the end of July due to some COVID cases at our head office. We were in the middle of launching our JHB warehouse and were then forced to go ahead with this 1 month before it was supposed to launch in full. This unfortunately caused some issues with stock and back orders as the JHB warehouse was not completely equipped with all stock.
I am really sorry that nobody got back to you with regards to your order, this is inexcusable and not the way we work at FtN. The staff member who worked on your order has been dealt with as this is not the FtN standard.
I will be in touch with you via email as we would like to make sure that we turn this poor experience around for you.
Kind regards
Ebitishaam
Faithful To Nature's reply18 Aug 2021, 10:11
Official
Hi Onesimo
Thank you for taking the time to post this review, I am terribly sorry to hear that you feel let down and that your order was so badly delayed.
Our warehouse in CPT had an unexpected closer at the end of July due to some COVID cases at our head office. We were in the middle of launching our JHB warehouse and were then forced to go ahead with this 1 month before it was supposed to launch in full. This unfortunately caused some issues with stock and back orders as the JHB warehouse was not completely equipped with all stock.
I am really sorry that nobody got back to you with regards to your order, this is inexcusable and not the way we work at FtN. The staff member who worked on your order has been dealt with as this is not the FtN standard.
I will be in touch with you via email as we would like to make sure that we turn this poor experience around for you.
Kind regards
Ebitishaam
Thank you for taking the time to post this review, I am terribly sorry to hear that you feel let down and that your order was so badly delayed.
Our warehouse in CPT had an unexpected closer at the end of July due to some COVID cases at our head office. We were in the middle of launching our JHB warehouse and were then forced to go ahead with this 1 month before it was supposed to launch in full. This unfortunately caused some issues with stock and back orders as the JHB warehouse was not completely equipped with all stock.
I am really sorry that nobody got back to you with regards to your order, this is inexcusable and not the way we work at FtN. The staff member who worked on your order has been dealt with as this is not the FtN standard.
I will be in touch with you via email as we would like to make sure that we turn this poor experience around for you.
Kind regards
Ebitishaam