Pass the Parcel

I have used Faithful to Nature for many years, but today I had the most bizarre experience. I ordered on Sunday, but some of the items were only in stock in Cape Town. I then was asked if I would like to pay R10 extra to have the parcels shipped separately and receive the one with Joburg stock earlier. I thought that was quite a nice feature. Even more impressive was that I received both shipment notices on Monday.

Got home from work and only one package was delivered. Left if for a few days, but queried it this morning. I was told that their system says both was delivered. I reiterated that I only received one. I then get a call from the courier company to say that they had a different address (one street number different) on the second parcel and it was delivered to my neighbour. I found that strange as they are still on holiday. So I report this back to Faithful to Nature who tells me I must go and look for it 🙃 . The Courier then sent a driver to go to my neighbour's house to collect the parcel, just to find out that they are still on holiday and I must wait until they get back and collect my parcel from them. Wow OK who is the customer here? So I ask for the delivery note (to see who signed for it) and was told they can't give it to me as they left the office and don't work over the weekend. So I must please go and figure out IF my neighbour's house sitter even received my parcel while they were on holiday, or did they just deliver at a random house in the street and I must please go and figure out where. Not their problem.

So Faithful to Nature recons it is between me and the Courier to sort it out, they apparently can't get involved.