No service

I placed an order on the 22nd of April. Some Email correspondence took place on the 22nd and 23rd of April concerning some items that were not considered essential, but the mandate to continue with the other items was made clear. I have phoned FTN on the 5th, 6th, 8th and 12th of May, and have been given the same reply every time: “I apologise for the inconvenience. I have forwarded your message and someone will get back to you.” I have not heard anything, telephonically or by email, and I see that my order is still “processing”. It has been 13 working days since I placed my order (I have excluded public holidays and weekends) and I am still in the “processing” phase. I do not understand how they can advertise delivery in 1-5 days if it takes this long to process an order.