1 reviews | Active since Dec 2011
no faithfulness its all about the money
i was busy buying specials it was in my basket and i was busying trying to pay and then the deal ended, this really bad service from this online non-service website, if something is in your basket and you busy paying for it nobody should be able to ***** your stuff - you should get like a 10 minute timeline like professional websites, they promote all this happiness and saving the world but when money is at hand --- look like they dont really care, the first one with faster internet is the one, i can see all my money spend here doesn't mean anything to them ... really thought it was a different website for the faithful customers and nature not just for money
Hi Maria
Thank you for sharing your experience with us, although we are terribly sorry to hear that this time it was not a great one :(
We are not only passionate about nature, we are extremely passionate about our customers and the service we provide and we therefore do our utmost best to find the best deals possible for our customers. Sadly we cannot always gaurantee availability and therefore our offers are while stocks last. I completely understand the frustration of adding something to your basket and then when checking out the deal has expired unfortunately adding something to your basket does not secure it until you have checked out and currently there is no way of us changing this functionality.
We would love to make up for this unfortunate experience with us as there is nothing that saddens us more than an unhappy customer. Please look out for an email from my faithful to nature email address.
Green regards
Ebitishaam Hartzenberg
Customer service manager
Hi Maria
Thank you for sharing your experience with us, although we are terribly sorry to hear that this time it was not a great one :(
We are not only passionate about nature, we are extremely passionate about our customers and the service we provide and we therefore do our utmost best to find the best deals possible for our customers. Sadly we cannot always gaurantee availability and therefore our offers are while stocks last. I completely understand the frustration of adding something to your basket and then when checking out the deal has expired unfortunately adding something to your basket does not secure it until you have checked out and currently there is no way of us changing this functionality.
We would love to make up for this unfortunate experience with us as there is nothing that saddens us more than an unhappy customer. Please look out for an email from my faithful to nature email address.
Green regards
Ebitishaam Hartzenberg
Customer service manager