1 reviews | Active since Oct 2019
No delivery, no effort from F2N to resolve
I have three delivery addresses saved (I place big orders from them once a month), when I selected to use my points it defaulted back to the first address listed, I saw this immediately after I placed my order and sent them an email immediately to correct, as I was unable to edit it myself.
They responded and said it was changed, but all throughout the day it noted that my order was on hold and the address still showed the incorrect one, I notified them of this and asked them to please not hold my order back and insure that it is still picked and sent to the couriers the same day (there are urgent items I need), they ensured me this will be done and later on that it was done. It is now 5 working days later, I don't know how many emails and calls later and I don't have my order yet.
Mistakes happen, but there is a way of dealing with it. People have promised and not delivered so many times over the past 5 days. I also have to now try and get out at work to go buy the urgent items because no one can tell me when I will receive my order. So I have to waste more time and spend double this month. I am so mad and frustrated. And no one is willing to put in effort and solve the problem. I order online to save time, not so with Faithful to Nature.
I don't see how I will ever order from them again.
Thank you for taking the time to write this review. I am terribly sorry for all the issues you have experienced with this order. I assure you we are doing everything we can to make sure that we get your order to you today. If we were based in Gauteng I would be in my car right now with a new parcel delivering the goods to you personally. Unfortunately the fix is not that easy for me and I am needing to rely on the couriers to give me accurate information, which up until this point they have not given me at all and I am terribly sorry for the inconvenience that you have been caused.
The different delivery addresses has unfortunately caused some delay with the order as each of the areas we need to deliver to each has a different driver, which I understand is not your problem at all, but this is causing some confusion and delay on Dawn Wings side unfortunately.
I know there is nothing that I can say to make any of this better and the inconvenience caused has left a really bad feeling towards FTN, we would hate to loose you as a customer as we value your support and your commitment to making the world a greener place. I will be in touch with you via email to make sure that we get this sorted today. I will be sure to keep following up with DW even after 5 to make sure that the order is delivered today.
Please look out for my email from my Faithful to Nature email address.
Green regards
Ebi
Customer service manager
Thank you for taking the time to write this review. I am terribly sorry for all the issues you have experienced with this order. I assure you we are doing everything we can to make sure that we get your order to you today. If we were based in Gauteng I would be in my car right now with a new parcel delivering the goods to you personally. Unfortunately the fix is not that easy for me and I am needing to rely on the couriers to give me accurate information, which up until this point they have not given me at all and I am terribly sorry for the inconvenience that you have been caused.
The different delivery addresses has unfortunately caused some delay with the order as each of the areas we need to deliver to each has a different driver, which I understand is not your problem at all, but this is causing some confusion and delay on Dawn Wings side unfortunately.
I know there is nothing that I can say to make any of this better and the inconvenience caused has left a really bad feeling towards FTN, we would hate to loose you as a customer as we value your support and your commitment to making the world a greener place. I will be in touch with you via email to make sure that we get this sorted today. I will be sure to keep following up with DW even after 5 to make sure that the order is delivered today.
Please look out for my email from my Faithful to Nature email address.
Green regards
Ebi
Customer service manager