No customer service, support or efficiency

I'm disappointed, frustrated and and in complete shock. I ordered vitamins on Monday at 5am, for someone who is not well and desperately needed them. I call their call center to ensure this could be prioritized, they told me it would be dispatching on Tuesday. I call back on THURSDAY MORNING and still nothing has been dispatched. In times like these where people are unwell and we are facing a pandemic, a little sense of urgency, empathy and efficiency would go along way. Its not right for people to suffer due to customer support agents not doing their job. Fyi. Dont believe the delivery times they state on their site