RM
Reine M
1 reviews | Active since Dec 2010
06 Jan 2025, 21:55
Mistaken Identity
Christmas/New Year turned into a ghastly nightmare. Faithful To Nature from years of being a client who delivered almost miraculously on time failed to deliver. I had people coming round. My parcel didn't arrive. I had food to buy. It turned ghastly. Seems the delivery guy was new on the delivery route to my home, so didn't deliver timeously. I took my anger out on FTN, which was unfair. I remain faithful to FTN. You can rely on them every inch of the way. Unless they are torched by their delivery partners. Peace to all involved.
Helpful (0)
Replies (1)0
Replies (1)
Faithful To Nature's replyOfficial
07 Jan 2025, 08:27Hi Reine,
Thank you for sharing your experience with us so openly. I’m truly sorry to hear how difficult this holiday period turned out for you, especially when you were counting on your delivery to arrive on time. I can only imagine how frustrating it must have been, and I deeply regret that we didn’t meet our usual high standard during such a crucial time.
Thank you for sharing your experience with us so openly. I’m truly sorry to hear how difficult this holiday period turned out for you, especially when you were counting on your delivery to arrive on time. I can only imagine how frustrating it must have been, and I deeply regret that we didn’t meet our usual high standard during such a crucial time.
That said, I want to express my heartfelt gratitude for your understanding and continued loyalty despite the challenges you faced. It means so much to us that you’ve remained part of the Faithful to Nature family through this experience.
We take your feedback very seriously and are working closely with our delivery partners to ensure such disruptions are minimized in the future. Your trust and peace of mind are our top priorities, and we are committed to making improvements.
Wishing you a much smoother and peaceful start to the new year! Please don’t hesitate to reach out if there’s anything we can do to make your next experience better.
Faithful To Nature's reply07 Jan 2025, 08:27
Official
Hi Reine,
Thank you for sharing your experience with us so openly. I’m truly sorry to hear how difficult this holiday period turned out for you, especially when you were counting on your delivery to arrive on time. I can only imagine how frustrating it must have been, and I deeply regret that we didn’t meet our usual high standard during such a crucial time.
Thank you for sharing your experience with us so openly. I’m truly sorry to hear how difficult this holiday period turned out for you, especially when you were counting on your delivery to arrive on time. I can only imagine how frustrating it must have been, and I deeply regret that we didn’t meet our usual high standard during such a crucial time.
That said, I want to express my heartfelt gratitude for your understanding and continued loyalty despite the challenges you faced. It means so much to us that you’ve remained part of the Faithful to Nature family through this experience.
We take your feedback very seriously and are working closely with our delivery partners to ensure such disruptions are minimized in the future. Your trust and peace of mind are our top priorities, and we are committed to making improvements.
Wishing you a much smoother and peaceful start to the new year! Please don’t hesitate to reach out if there’s anything we can do to make your next experience better.