MS
MG S
1 reviews | Active since Oct 2009
13 Oct 2020, 12:20
Misleading website and no help forthcoming
On-line website is misleading as regards applying dicount codes, and I have wasted an hour on this. Was promised a call back, which didn't happen, asked for a manager, no, the manager is in a meetng. What a lousy time-wasting lack of servce.
Helpful (0)
Replies (5)0
Replies (5)
Faithful To Nature's replyOfficial
13 Oct 2020, 12:53Hi M G Soltynski, I am terribly sorry to hear that you feel this way:( We have been in touch with you via email as the code is sadly being app**** to the incorrect box at checkout and this is the reason for it not working. We will get a manager to call you back asap and I will respond to you via email. Please expect an email from a faithful-to-nature.co.za email account.
Faithful To Nature's reply13 Oct 2020, 12:53
Official
Hi M G Soltynski, I am terribly sorry to hear that you feel this way:( We have been in touch with you via email as the code is sadly being app**** to the incorrect box at checkout and this is the reason for it not working. We will get a manager to call you back asap and I will respond to you via email. Please expect an email from a faithful-to-nature.co.za email account.
MS
MG S's updateReviewer Update
13 Oct 2020, 12:59I have followed their instuctions and it doesn't work.
They have time to post on HelloPeter, but not for a manager to call me.
They have time to post on HelloPeter, but not for a manager to call me.
MS
MG S's update13 Oct 2020, 12:59
Reviewer Update
I have followed their instuctions and it doesn't work.
They have time to post on HelloPeter, but not for a manager to call me.
They have time to post on HelloPeter, but not for a manager to call me.
Faithful To Nature's replyOfficial
13 Oct 2020, 14:11Thanks for taking our call. We have placed the order on your behalf and I can confirm that we have received your order. Please feel free to let us know if you need any further assistance. Apologies for any inconvenience caused
Faithful To Nature's reply13 Oct 2020, 14:11
Official
Thanks for taking our call. We have placed the order on your behalf and I can confirm that we have received your order. Please feel free to let us know if you need any further assistance. Apologies for any inconvenience caused
MS
MG S's updateReviewer Update
13 Oct 2020, 15:41...and things got even worse.
MS
MG S's update13 Oct 2020, 15:41
Reviewer Update
...and things got even worse.
Faithful To Nature's replyOfficial
13 Oct 2020, 15:50Hi Maciej
Thank you for taking my call earlier. I am so terribly sorry that you feel let down. There seems to be a bit of miscommunication around the issues experienced, I apologise for the inconvenience caused. Please know that your case has been escalated and it will be taken up with the relevant staff members who will be dealt with accordingly as our customers are at the heart of everything we do and we hate letting our customers down.
I will be in touch with you via my personal FtN email. Please look out for my mail.
Wishing you a lovely evening ahead
Kind regards
Ebi
Thank you for taking my call earlier. I am so terribly sorry that you feel let down. There seems to be a bit of miscommunication around the issues experienced, I apologise for the inconvenience caused. Please know that your case has been escalated and it will be taken up with the relevant staff members who will be dealt with accordingly as our customers are at the heart of everything we do and we hate letting our customers down.
I will be in touch with you via my personal FtN email. Please look out for my mail.
Wishing you a lovely evening ahead
Kind regards
Ebi
Faithful To Nature's reply13 Oct 2020, 15:50
Official
Hi Maciej
Thank you for taking my call earlier. I am so terribly sorry that you feel let down. There seems to be a bit of miscommunication around the issues experienced, I apologise for the inconvenience caused. Please know that your case has been escalated and it will be taken up with the relevant staff members who will be dealt with accordingly as our customers are at the heart of everything we do and we hate letting our customers down.
I will be in touch with you via my personal FtN email. Please look out for my mail.
Wishing you a lovely evening ahead
Kind regards
Ebi
Thank you for taking my call earlier. I am so terribly sorry that you feel let down. There seems to be a bit of miscommunication around the issues experienced, I apologise for the inconvenience caused. Please know that your case has been escalated and it will be taken up with the relevant staff members who will be dealt with accordingly as our customers are at the heart of everything we do and we hate letting our customers down.
I will be in touch with you via my personal FtN email. Please look out for my mail.
Wishing you a lovely evening ahead
Kind regards
Ebi