Love the Products, But the Courier is Pushing Me Away

I genuinely love the products from Faithful to Nature. The quality, the values behind the brand, and the variety of natural products available are exactly why I have continued to support this company.

However, the delivery experience has become a serious problem.

My recent order was marked “out for delivery” on Tuesday. I waited the entire day, only to receive a call from the driver at 6:50 PM asking for my location. After sending it, there was no follow-up until I called back myself and was told the parcel would now be delivered the following day.

On Wednesday morning I again received the notification that my parcel was out for delivery. Wednesday came and went with no delivery, no call, and no communication. At this point, it is now Thursday and I still have not received my parcel.

Unfortunately, this is not the first time I have had issues with deliveries handled by DPD Laser/Dawn Wing. Previous experiences have also involved delays, poor communication, and unprofessional behaviour from drivers.

This is extremely disappointing because Faithful to Nature itself is a fantastic company with products I genuinely enjoy purchasing. However, the courier experience is beginning to overshadow the positive aspects of ordering online.

I say this as a loyal customer: it may be worth reviewing the courier partnerships being used. A brand with such high standards for its products deserves a delivery experience that reflects the same level of professionalism.

I would truly hate to stop ordering from Faithful to Nature because of ongoing courier issues.