WB
Wayne B
1 reviews | Active since Oct 2020
15 Feb 2021, 18:28
Incorrect order with no rectification
I order a kombucha starter kit in December 2020 and received a parcel where most items were missing. I contacted faithful to nature and they promised that the remainder of the items would be sent soon. It is now middle of February and still no parcel with many empty promises for delivery.
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Replies (3)
Faithful To Nature's replyOfficial
17 Feb 2021, 09:32Hi Wayne. Thank you so much for bringing this issue to our attention and for taking my call. As mentioned- this specific product has been discontinued but we are sending a new product out to you. I will be in touch with you via email to send you tracking details. Thank you for your kindness and patience with us even though we have dropped the ball on this one. We appreciate you:)
Faithful To Nature's reply17 Feb 2021, 09:32
Official
Hi Wayne. Thank you so much for bringing this issue to our attention and for taking my call. As mentioned- this specific product has been discontinued but we are sending a new product out to you. I will be in touch with you via email to send you tracking details. Thank you for your kindness and patience with us even though we have dropped the ball on this one. We appreciate you:)
WB
Wayne B's updateReviewer Update
19 Feb 2021, 12:28Thank you. I received the new product and appreciate the effort to rectify the situation.
WB
Wayne B's update19 Feb 2021, 12:28
Reviewer Update
Thank you. I received the new product and appreciate the effort to rectify the situation.
Faithful To Nature's replyOfficial
19 Feb 2021, 15:53Thank you so much for letting us know Wayne. Once again we are so sorry about this! Please feel free to shout if you need any further assistance:)
Faithful To Nature's reply19 Feb 2021, 15:53
Official
Thank you so much for letting us know Wayne. Once again we are so sorry about this! Please feel free to shout if you need any further assistance:)