1 reviews | Active since Dec 2017
***********, no sense of Urgency, bad service!!!!!
Honestly just terrible service. I don't know what irritates me more........The lies or just their incompetence. And there's just no sense of urgency whatsoever. If I wanted to wait three weeks for an order, I would have just as well shipped it from China or something. This was my first time ordering from FTN and I just loved all the products they had, I thought I could just get it all my prodcts at one place now. I was happy that I finally found a supplier that has everything I like to buy, but ohhhh no. Still waiting!!!!! And I am a very patient person, it's the dumb stories they keep telling that just don't do it for me. Just say you made a mistake and stop lying....that's what makes me even more angry. I placed an order on 22 August 2019 few days later they tell me.. No the order is coming 04th September.....03 September they tell me its now coming 11 September.......that's a whole 4 weeks. What a JOKE!!!!!! Never again will I bother ordering from this site..!!!!!
Thank you for taking the time to write this review. I am so sorry for the disappointment you have experienced on your first order with us. This is definitely not the type of service that makes us proud at all.
I have checked your order out and I can see that we have sent out 2 out of 3 of your items and the third was ordered on a back order, which means that it was out of stock when you purchased it. The stock is imported and unfortunately we don't have much control over the shipping from overseas including the time it takes to clear at customs. I assure you Sharna has been giving you the information that was given to her by the supplier and we have not been making up stories. The delays frustrate us much as it does you, if not more as we have other customers also waiting for the stock and we have given them the same info and we are having to let them down :(
I have been told that it will be ready for sale next week, which I don't want to put my hand on my heart for because further delays could be experienced. I would like to make sure that you have some shea butter to make use of until you receive your 1kg, please let me know if I can send you 200g of the Faithful to Nature shea butter? It is the same product, packed by the same supplier in a smaller glass jar.
We are terribly sorry for the disappointing experience, Faithful to Nature pride themselves on excellent service and this is not the norm for us at all, we would hate for a bad first experience to change your perception of our company. We would love to continue your green journey with you if you decide to give us another chance I assure you, we will not disappoint you. I will get in touch with you via email as well just to make sure that you don't miss my reply.
Thank you for taking the time to write this review. I am so sorry for the disappointment you have experienced on your first order with us. This is definitely not the type of service that makes us proud at all.
I have checked your order out and I can see that we have sent out 2 out of 3 of your items and the third was ordered on a back order, which means that it was out of stock when you purchased it. The stock is imported and unfortunately we don't have much control over the shipping from overseas including the time it takes to clear at customs. I assure you Sharna has been giving you the information that was given to her by the supplier and we have not been making up stories. The delays frustrate us much as it does you, if not more as we have other customers also waiting for the stock and we have given them the same info and we are having to let them down :(
I have been told that it will be ready for sale next week, which I don't want to put my hand on my heart for because further delays could be experienced. I would like to make sure that you have some shea butter to make use of until you receive your 1kg, please let me know if I can send you 200g of the Faithful to Nature shea butter? It is the same product, packed by the same supplier in a smaller glass jar.
We are terribly sorry for the disappointing experience, Faithful to Nature pride themselves on excellent service and this is not the norm for us at all, we would hate for a bad first experience to change your perception of our company. We would love to continue your green journey with you if you decide to give us another chance I assure you, we will not disappoint you. I will get in touch with you via email as well just to make sure that you don't miss my reply.