1 reviews | Active since Sept 2017
******* refund practices
I called them prior to placing an order to confirm details of the product and was basically **** to. When I emailed to say the product was not suitable and not what I was promised and how did I go about returning it for a refund, the response I got was, sorry you ordered the wrong product!! I did not order the wrong product; I was led to believe it was the correct product.
Then I was informed I could return the product for “points”. I have never come across a company with such a policy. This goes against the Consumers Protection Act and is utterly disgraceful.
I will never deal with them again and am telling my friends and family about this too to ensure nobody buys from them.
So “green” and “faithful to nature”? Bunch of *****s.
Hi Leanne
Thank you for your feedback. I am very sad to hear that your Faithful to Nature experience has not been a great one. Our customers are the center of everything we do and we always do our best to ensure that our customers are happy, I am terribly disappointed that you have not experienced this with us. I have just reviewed your email thread with Faatimah and I can see that it was definitely a misunderstanding on her side. I would be more than happy to refund you and arrange for the collection of the necklace on our expense. I will send you an email to coordinate this.
Once again please accept my sincere apologies for letting you down, this is not the type of service that makes FTN proud!
Faithful regards
Ebi
Customer Service Manager
Hi Leanne
Thank you for your feedback. I am very sad to hear that your Faithful to Nature experience has not been a great one. Our customers are the center of everything we do and we always do our best to ensure that our customers are happy, I am terribly disappointed that you have not experienced this with us. I have just reviewed your email thread with Faatimah and I can see that it was definitely a misunderstanding on her side. I would be more than happy to refund you and arrange for the collection of the necklace on our expense. I will send you an email to coordinate this.
Once again please accept my sincere apologies for letting you down, this is not the type of service that makes FTN proud!
Faithful regards
Ebi
Customer Service Manager