ML
Michelle L
1 reviews | Active since Aug 2021
29 Jul 2025, 10:40
How very disappointing!
Very disappointed in unacceptable service received from Faithful to Nature, received product that was clearly mouldy and tasted disgusting. Instead of accepting accountability they made up the most ridiculous excuses. For a proudly SA company whose entire claim to fame is centred on fresh, natural and organic - I am appalled.
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Faithful To Nature's replyOfficial
29 Jul 2025, 17:17Hi Michelle,
Thank you for bringing this to our attention, and please accept our sincere apologies for the experience you've had with your recent order. We completely understand your disappointment, especially given the standards we strive to uphold at Faithful to Nature.
We have taken this matter up with the supplier directly, and they have confirmed that a replacement product will be sent to you. We appreciate your patience while we resolved this and are committed to ensuring that your experience going forward reflects the quality and care you expect from us.
If there's anything further we can assist you with in the meantime, please don't hesitate to let us know.
Faithfully Yours,
Customer Service Manager - Kayleen Stone
Thank you for bringing this to our attention, and please accept our sincere apologies for the experience you've had with your recent order. We completely understand your disappointment, especially given the standards we strive to uphold at Faithful to Nature.
We have taken this matter up with the supplier directly, and they have confirmed that a replacement product will be sent to you. We appreciate your patience while we resolved this and are committed to ensuring that your experience going forward reflects the quality and care you expect from us.
If there's anything further we can assist you with in the meantime, please don't hesitate to let us know.
Faithfully Yours,
Customer Service Manager - Kayleen Stone
Faithful To Nature's reply29 Jul 2025, 17:17
Official
Hi Michelle,
Thank you for bringing this to our attention, and please accept our sincere apologies for the experience you've had with your recent order. We completely understand your disappointment, especially given the standards we strive to uphold at Faithful to Nature.
We have taken this matter up with the supplier directly, and they have confirmed that a replacement product will be sent to you. We appreciate your patience while we resolved this and are committed to ensuring that your experience going forward reflects the quality and care you expect from us.
If there's anything further we can assist you with in the meantime, please don't hesitate to let us know.
Faithfully Yours,
Customer Service Manager - Kayleen Stone
Thank you for bringing this to our attention, and please accept our sincere apologies for the experience you've had with your recent order. We completely understand your disappointment, especially given the standards we strive to uphold at Faithful to Nature.
We have taken this matter up with the supplier directly, and they have confirmed that a replacement product will be sent to you. We appreciate your patience while we resolved this and are committed to ensuring that your experience going forward reflects the quality and care you expect from us.
If there's anything further we can assist you with in the meantime, please don't hesitate to let us know.
Faithfully Yours,
Customer Service Manager - Kayleen Stone