Horrible Experience

I wanted to purchase a gift for a friend through their website, a first-time customer. I spent some time selecting the right gift and ordered well in advance so that it'll arrive a day early for their birthday.

Only to receive an email the next day stating that they do not have that product in stock, their website stated otherwise, and that I'd have to wait a week to receive it. When I asked if I can swop it for a similar item, one they did have in stock, they simply chose one for me and thought I'd be happy with any product they decided to swap it out for.

Now, they've just closed the whole order and refunded me. Not following through with the order, nor assisting me in finding a replacement.

So much for trying to purchase an eco-friendly product for someone's birthday, which I've now missed due to bad stock management and horrible customer service.