PM
Pulane M
1 reviews | Active since Nov 2023
22 Dec 2023, 16:21
HORRIBLE CUSTOMER SERVICE DON’T EVER BUY GROM THEM!!!
I bought prenatal vitamin and I paid for same day delivery, FTN was quiet the whole day until I called to find out what is happening with my order, they just told me they don’t have stock and that I will get me parcel THE FOLLOWING WEEK, customer service agent didn’t even care even about the fact that they inconvenienced me, horrible service she had! They don’t deserve to be on the business of serving people! They only care about money
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Faithful To Nature's replyOfficial
27 Dec 2023, 12:07Hi Pulane,
I sincerely apologize for the unfortunate experience you had with our service, and I understand the frustration this situation has caused. Please know that this falls short of the level of service we aim to provide, and I genuinely regret any inconvenience you've encountered.
Unfortunately, at the time of picking your order our team has picked up that all stock we had on hand was sadly expired.
I assure you that we are taking immediate action to investigate the issue and address the lack of communication and oversight on our part. Our team is committed to resolving this matter promptly and ensuring that such incidents do not recur.
If you are still interested in the prenatal vitamins, we can expedite your order as soon as we received stock with no additional cost for expedited shipping.
I understand the urgency of your situation, and I am here to assist you in any way possible. Please let me know your preference, and we will proceed accordingly.
Once again, I apologize for any distress caused, and I appreciate your patience and understanding as we work to rectify this issue.
Thank you for bringing this to our attention, and we are committed to making things right for you. I will also be sending you an email shortly so that we could get this resolved for you.
Faithfully Yours,
Team FtN
I sincerely apologize for the unfortunate experience you had with our service, and I understand the frustration this situation has caused. Please know that this falls short of the level of service we aim to provide, and I genuinely regret any inconvenience you've encountered.
Unfortunately, at the time of picking your order our team has picked up that all stock we had on hand was sadly expired.
I assure you that we are taking immediate action to investigate the issue and address the lack of communication and oversight on our part. Our team is committed to resolving this matter promptly and ensuring that such incidents do not recur.
If you are still interested in the prenatal vitamins, we can expedite your order as soon as we received stock with no additional cost for expedited shipping.
I understand the urgency of your situation, and I am here to assist you in any way possible. Please let me know your preference, and we will proceed accordingly.
Once again, I apologize for any distress caused, and I appreciate your patience and understanding as we work to rectify this issue.
Thank you for bringing this to our attention, and we are committed to making things right for you. I will also be sending you an email shortly so that we could get this resolved for you.
Faithfully Yours,
Team FtN
Faithful To Nature's reply27 Dec 2023, 12:07
Official
Hi Pulane,
I sincerely apologize for the unfortunate experience you had with our service, and I understand the frustration this situation has caused. Please know that this falls short of the level of service we aim to provide, and I genuinely regret any inconvenience you've encountered.
Unfortunately, at the time of picking your order our team has picked up that all stock we had on hand was sadly expired.
I assure you that we are taking immediate action to investigate the issue and address the lack of communication and oversight on our part. Our team is committed to resolving this matter promptly and ensuring that such incidents do not recur.
If you are still interested in the prenatal vitamins, we can expedite your order as soon as we received stock with no additional cost for expedited shipping.
I understand the urgency of your situation, and I am here to assist you in any way possible. Please let me know your preference, and we will proceed accordingly.
Once again, I apologize for any distress caused, and I appreciate your patience and understanding as we work to rectify this issue.
Thank you for bringing this to our attention, and we are committed to making things right for you. I will also be sending you an email shortly so that we could get this resolved for you.
Faithfully Yours,
Team FtN
I sincerely apologize for the unfortunate experience you had with our service, and I understand the frustration this situation has caused. Please know that this falls short of the level of service we aim to provide, and I genuinely regret any inconvenience you've encountered.
Unfortunately, at the time of picking your order our team has picked up that all stock we had on hand was sadly expired.
I assure you that we are taking immediate action to investigate the issue and address the lack of communication and oversight on our part. Our team is committed to resolving this matter promptly and ensuring that such incidents do not recur.
If you are still interested in the prenatal vitamins, we can expedite your order as soon as we received stock with no additional cost for expedited shipping.
I understand the urgency of your situation, and I am here to assist you in any way possible. Please let me know your preference, and we will proceed accordingly.
Once again, I apologize for any distress caused, and I appreciate your patience and understanding as we work to rectify this issue.
Thank you for bringing this to our attention, and we are committed to making things right for you. I will also be sending you an email shortly so that we could get this resolved for you.
Faithfully Yours,
Team FtN