False promises on website

<p>The website promises "free gifts and samples" with EVERY order. Having placed and received 2 orders valued at close to R1000 I asked where my gifts and samples were as they were not included in the order. The response of the CEO Kaspar and also the customer services was that I must place another order if I want free samples and gifts. This is false advertising. They also charged me for items which showed "in stock" on the website but were out of stock. Their response to this was that they will include them in my next order providing they are in stoc**** Also watch their prices because a lot of items can be bought at Woolies (such as the Prince Albert Olive oil) for significantly less.</p> <p>Poor service - they should send me the gifts and samples from the two orders as it is their problem and mistake (they seem to be making it mine). Also they should provide and immediate refund without question</p>