BR
Benita R

1 reviews | Active since Dec 2014

14 Jul 2020, 16:05

Faithful to Nature Delivers Expired Food Products

For the second time in succession, Faithful to Nature delivered expired food product and fed products that were days away from expiring. Kayleen Stone responded to my complaint as follows"Thanks for your response.

We will refund you for the 1x oat cream and 1x coconut water via your original payment method. I will then add a credit to your profile for the free coconut water and you could then add that to one of your other orders or spend it on something else. Love and Light". This never happened. Numerous emails to Kayleen and an Instagram message about this have just been ignored. The complaint stems from May! Am a loyal customer but have re-evaluated my relationship with this company.

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Replies (1)
Faithful To Nature
Faithful To Nature's reply15 Jul 2020, 13:27
Official
Hi Benita. Thank you for getting in touch and for bringing this to our attention. We are terribly sorry about this and will get in touch with you via email immediately to have this sorted asap. Please accept our humblest apologies for the inconvenience caused