RB
Ryan B
1 reviews | Active since Apr 2013
06 Nov 2025, 16:41
Faithful to Nature but Unfaithful to customers
Be careful when buying from this crowd.They are happy to take your money but when it comes to returns or refunds they are useless.They will conjure up any excuse to sort you out.
There are plenty of other online stores that are very happy to make you a satisfied repeat customer. Not so with this shady store...
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Faithful To Nature's replyOfficial
07 Nov 2025, 11:54Hi Ryan,
Thank you for taking the time to share your feedback. We are genuinely sorry that your experience with us was disappointing.
We investigated your concern about the Ancient Roots Chicory Drink with our supplier, who confirmed that the remaining granules in the cup are a normal feature of the blend, not a defect. The packaging also includes the option to use a plunger if you prefer a smoother texture.
As the product was opened and used, and not found to be defective, we were unable to offer a refund, though we do understand your disappointment.
We sincerely regret that this experience did not meet your expectations, and we appreciate your understanding as we continue working to provide transparent and trustworthy service.
Kind regards,
The Faithful to Nature Team
Thank you for taking the time to share your feedback. We are genuinely sorry that your experience with us was disappointing.
We investigated your concern about the Ancient Roots Chicory Drink with our supplier, who confirmed that the remaining granules in the cup are a normal feature of the blend, not a defect. The packaging also includes the option to use a plunger if you prefer a smoother texture.
As the product was opened and used, and not found to be defective, we were unable to offer a refund, though we do understand your disappointment.
We sincerely regret that this experience did not meet your expectations, and we appreciate your understanding as we continue working to provide transparent and trustworthy service.
Kind regards,
The Faithful to Nature Team
Faithful To Nature's reply07 Nov 2025, 11:54
Official
Hi Ryan,
Thank you for taking the time to share your feedback. We are genuinely sorry that your experience with us was disappointing.
We investigated your concern about the Ancient Roots Chicory Drink with our supplier, who confirmed that the remaining granules in the cup are a normal feature of the blend, not a defect. The packaging also includes the option to use a plunger if you prefer a smoother texture.
As the product was opened and used, and not found to be defective, we were unable to offer a refund, though we do understand your disappointment.
We sincerely regret that this experience did not meet your expectations, and we appreciate your understanding as we continue working to provide transparent and trustworthy service.
Kind regards,
The Faithful to Nature Team
Thank you for taking the time to share your feedback. We are genuinely sorry that your experience with us was disappointing.
We investigated your concern about the Ancient Roots Chicory Drink with our supplier, who confirmed that the remaining granules in the cup are a normal feature of the blend, not a defect. The packaging also includes the option to use a plunger if you prefer a smoother texture.
As the product was opened and used, and not found to be defective, we were unable to offer a refund, though we do understand your disappointment.
We sincerely regret that this experience did not meet your expectations, and we appreciate your understanding as we continue working to provide transparent and trustworthy service.
Kind regards,
The Faithful to Nature Team