GM
Geraldine M
1 reviews | Active since May 2020
08 May 2020, 12:22
Failure to respond - poor service
Placed an order 2 weeks ago and have been unable to track my order online or to get a response to queries raised. Deeply disappointed about the quality of service. I understand people are 'working from home' but there is no call redirect and the failure to respond to electronic queries is problematic for any service provider. I would not be raising this, but when their site said that they were operating, I believed them. That was my mistake.
Helpful (0)
Replies (2)0
Replies (2)
Faithful To Nature's replyOfficial
08 May 2020, 12:37Hi Geraldine,
We are so sorry to hear about your awful experience which is definitely not the norm at FTN. Could you please provide me with your order number so that I could look in to this for you and have it resolved?
We are so sorry to hear about your awful experience which is definitely not the norm at FTN. Could you please provide me with your order number so that I could look in to this for you and have it resolved?
Faithful To Nature's reply08 May 2020, 12:37
Official
Hi Geraldine,
We are so sorry to hear about your awful experience which is definitely not the norm at FTN. Could you please provide me with your order number so that I could look in to this for you and have it resolved?
We are so sorry to hear about your awful experience which is definitely not the norm at FTN. Could you please provide me with your order number so that I could look in to this for you and have it resolved?
GM
Geraldine M's updateReviewer Update
08 May 2020, 12:49Thanks for the call and confirmation. I will await your feedback about the dispatching of the products today.
GM
Geraldine M's update08 May 2020, 12:49
Reviewer Update
Thanks for the call and confirmation. I will await your feedback about the dispatching of the products today.