JB
Jane B
1 reviews | Active since Feb 2020
30 Jul 2021, 13:04
Do not support this useless business .
I have now phoned 9 times to talk to a “green ninja” and been cut off every time . What a useless company . My parcel is somewhere out there but Dawn Wing another useless company cannot seem to deliver it .
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Replies (1)
Faithful To Nature's replyOfficial
30 Jul 2021, 14:34Hi Jane
Thank you for taking the time to post this review. I am terribly sorry that you have not been able to get hold of us telephonically for the past week, our office had to unfortunately close down last week due to a number of COVID infections in our team. The customer service team has been working from home during this time and were unable to take calls as we didn't have a full team to be on all channels. Our warehouse had also closed for a few days to make sure COVID infections did not spread to our dispatch team. I am happy to say that there were no infections in our dispatch team and we are not fully operational again
I have just followed up with the couriers and they have confirmed that your order has been delivered. I will be in touch with you via email to make sure that you have received the order and that there are no further issues.
Kind regards
Ebitishaam
Thank you for taking the time to post this review. I am terribly sorry that you have not been able to get hold of us telephonically for the past week, our office had to unfortunately close down last week due to a number of COVID infections in our team. The customer service team has been working from home during this time and were unable to take calls as we didn't have a full team to be on all channels. Our warehouse had also closed for a few days to make sure COVID infections did not spread to our dispatch team. I am happy to say that there were no infections in our dispatch team and we are not fully operational again
I have just followed up with the couriers and they have confirmed that your order has been delivered. I will be in touch with you via email to make sure that you have received the order and that there are no further issues.
Kind regards
Ebitishaam
Faithful To Nature's reply30 Jul 2021, 14:34
Official
Hi Jane
Thank you for taking the time to post this review. I am terribly sorry that you have not been able to get hold of us telephonically for the past week, our office had to unfortunately close down last week due to a number of COVID infections in our team. The customer service team has been working from home during this time and were unable to take calls as we didn't have a full team to be on all channels. Our warehouse had also closed for a few days to make sure COVID infections did not spread to our dispatch team. I am happy to say that there were no infections in our dispatch team and we are not fully operational again
I have just followed up with the couriers and they have confirmed that your order has been delivered. I will be in touch with you via email to make sure that you have received the order and that there are no further issues.
Kind regards
Ebitishaam
Thank you for taking the time to post this review. I am terribly sorry that you have not been able to get hold of us telephonically for the past week, our office had to unfortunately close down last week due to a number of COVID infections in our team. The customer service team has been working from home during this time and were unable to take calls as we didn't have a full team to be on all channels. Our warehouse had also closed for a few days to make sure COVID infections did not spread to our dispatch team. I am happy to say that there were no infections in our dispatch team and we are not fully operational again
I have just followed up with the couriers and they have confirmed that your order has been delivered. I will be in touch with you via email to make sure that you have received the order and that there are no further issues.
Kind regards
Ebitishaam