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Pierre M
1 reviews | Active since Dec 2010
06 Jun 2025, 18:07
Disgusting Services!!!!!!!
Very disappointed with FTN, i paid extra to especially have my ordered delivered today! Took the time off yo ensure I'm home! I alerted just before 11am that mo delivery came and was advised i can expect today! As of now no delivery and was offered a refund and my delivery fee paid to my points account!!!!! What a nerve!!!! What a poor response and lousy!!!! I am totally disgusted and spoke so highly on FTN and their products, but if services is appalling and take your extra fed for specific delivery then I question the cunning way of their operations!!!!! Disgusted!!!!!
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Faithful To Nature's replyOfficial
09 Jun 2025, 07:54 Hi Pierre,
We are truly sorry for the experience you’ve had. We understand how frustrating and disappointing it must be to take time off, pay extra for a specific delivery day, and still not receive your order as promised. This is not the standard of service we aim to deliver, and we deeply regret the inconvenience caused.
We are truly sorry for the experience you’ve had. We understand how frustrating and disappointing it must be to take time off, pay extra for a specific delivery day, and still not receive your order as promised. This is not the standard of service we aim to deliver, and we deeply regret the inconvenience caused.
Even though the issue stemmed from our courier partner, the responsibility ultimately lies with us—and we completely understand your frustration. You had every right to expect better.
I have sent you an email to get this matter resolved asap.
Kind Regards,
Kayleen Jansen
Customer Service Manager
I have sent you an email to get this matter resolved asap.
Kind Regards,
Kayleen Jansen
Customer Service Manager
Faithful To Nature's reply09 Jun 2025, 07:54
Official
Hi Pierre,
We are truly sorry for the experience you’ve had. We understand how frustrating and disappointing it must be to take time off, pay extra for a specific delivery day, and still not receive your order as promised. This is not the standard of service we aim to deliver, and we deeply regret the inconvenience caused.
We are truly sorry for the experience you’ve had. We understand how frustrating and disappointing it must be to take time off, pay extra for a specific delivery day, and still not receive your order as promised. This is not the standard of service we aim to deliver, and we deeply regret the inconvenience caused.
Even though the issue stemmed from our courier partner, the responsibility ultimately lies with us—and we completely understand your frustration. You had every right to expect better.
I have sent you an email to get this matter resolved asap.
Kind Regards,
Kayleen Jansen
Customer Service Manager
I have sent you an email to get this matter resolved asap.
Kind Regards,
Kayleen Jansen
Customer Service Manager