NM
Nthati M
1 reviews | Active since Jul 2014
27 Jul 2020, 15:25
Delivery of defective product then FTN denies it
I complained on the quality of the product delivered, rotten product. They do an investigation and essentially call me a ****. So disgusting. I mean I even sent them a picture of the defective product. So disgusted that they see nothing wrong.
Helpful (0)
Replies (1)0
Replies (1)
Faithful To Nature's replyOfficial
28 Jul 2020, 08:55Hi Nthati. Thank you for bringing this to our attention. It was definitely not our intentions to make you feel like a ****:( I have read communications and see that we have passed the suppliers feedback on to you. However, we are more than happy to refund you for this product as this is definitely not the way we want our customers to feel. We will send you an email regarding this shortly. Apologies for the inconvenience and disappointment caused.
Faithful To Nature's reply28 Jul 2020, 08:55
Official
Hi Nthati. Thank you for bringing this to our attention. It was definitely not our intentions to make you feel like a ****:( I have read communications and see that we have passed the suppliers feedback on to you. However, we are more than happy to refund you for this product as this is definitely not the way we want our customers to feel. We will send you an email regarding this shortly. Apologies for the inconvenience and disappointment caused.