NG
Nicholas G
1 reviews | Active since Nov 2013
21 Jun 2023, 07:52
Deliveries fail time after time
I am rating you a 1 because you continue to use the delivery service "Dawnwing", for what reasons I cannot fathom. My parcels ALWAYS get lost and I just get a message stating undelivered, no call, and no follow-up from them. Now Faithfull to Nature, please explain to me how a customer should continue to order from an online company that decides to continue using one of the worst courier companies in the country? Just look at Dawnwings Hello Peter rating. OPEN YOUR EYES.
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Replies (3)0
Replies (3)
Faithful To Nature's replyOfficial
21 Jun 2023, 10:59Hi Nicholas
Thank you for taking time to post this review. I am terribly sorry that we have let you down. I completely agree with you that you should not need to follow up with your delivery at all, this should be on us. I have escalated this issue to the national operations manager as the driver is definitely not following the correct process as you have described.
I understand that your parcel has now been delivered, however, the issue is not resolved as we need to understand why this keeps happening.
FtN has been partnered with DW for 4 years and they have a very good on time delivery %, I am disappointed to see that you have not been able to see the good side of their service, I assure you, it does exist.
Please allow me the opportunity to investigate the issue and I will be in touch with you via the email that you have sent to our support email address.
I apologise for the inconvenience caused.
Yours faithfully
Ebitishaam
Thank you for taking time to post this review. I am terribly sorry that we have let you down. I completely agree with you that you should not need to follow up with your delivery at all, this should be on us. I have escalated this issue to the national operations manager as the driver is definitely not following the correct process as you have described.
I understand that your parcel has now been delivered, however, the issue is not resolved as we need to understand why this keeps happening.
FtN has been partnered with DW for 4 years and they have a very good on time delivery %, I am disappointed to see that you have not been able to see the good side of their service, I assure you, it does exist.
Please allow me the opportunity to investigate the issue and I will be in touch with you via the email that you have sent to our support email address.
I apologise for the inconvenience caused.
Yours faithfully
Ebitishaam
Faithful To Nature's reply21 Jun 2023, 10:59
Official
Hi Nicholas
Thank you for taking time to post this review. I am terribly sorry that we have let you down. I completely agree with you that you should not need to follow up with your delivery at all, this should be on us. I have escalated this issue to the national operations manager as the driver is definitely not following the correct process as you have described.
I understand that your parcel has now been delivered, however, the issue is not resolved as we need to understand why this keeps happening.
FtN has been partnered with DW for 4 years and they have a very good on time delivery %, I am disappointed to see that you have not been able to see the good side of their service, I assure you, it does exist.
Please allow me the opportunity to investigate the issue and I will be in touch with you via the email that you have sent to our support email address.
I apologise for the inconvenience caused.
Yours faithfully
Ebitishaam
Thank you for taking time to post this review. I am terribly sorry that we have let you down. I completely agree with you that you should not need to follow up with your delivery at all, this should be on us. I have escalated this issue to the national operations manager as the driver is definitely not following the correct process as you have described.
I understand that your parcel has now been delivered, however, the issue is not resolved as we need to understand why this keeps happening.
FtN has been partnered with DW for 4 years and they have a very good on time delivery %, I am disappointed to see that you have not been able to see the good side of their service, I assure you, it does exist.
Please allow me the opportunity to investigate the issue and I will be in touch with you via the email that you have sent to our support email address.
I apologise for the inconvenience caused.
Yours faithfully
Ebitishaam
NG
Nicholas G's updateReviewer Update
23 Jun 2023, 09:33Update on this.
Faithful to Nature dis respond in a VERY positive way. I would update my rating, but it seems I am unable to once posted. But this was indeed based on a few negative delivery experiences. Faithfull to Nature seems to have worked with their courier company to sort out my address. Why this was necessary, to begin with is unknown to me. BUT. We tested the update and the delivery was received early and promptly and correctly. Thank you for resonding quickly and effectively Faithful to Nature.
Faithful to Nature dis respond in a VERY positive way. I would update my rating, but it seems I am unable to once posted. But this was indeed based on a few negative delivery experiences. Faithfull to Nature seems to have worked with their courier company to sort out my address. Why this was necessary, to begin with is unknown to me. BUT. We tested the update and the delivery was received early and promptly and correctly. Thank you for resonding quickly and effectively Faithful to Nature.
NG
Nicholas G's update23 Jun 2023, 09:33
Reviewer Update
Update on this.
Faithful to Nature dis respond in a VERY positive way. I would update my rating, but it seems I am unable to once posted. But this was indeed based on a few negative delivery experiences. Faithfull to Nature seems to have worked with their courier company to sort out my address. Why this was necessary, to begin with is unknown to me. BUT. We tested the update and the delivery was received early and promptly and correctly. Thank you for resonding quickly and effectively Faithful to Nature.
Faithful to Nature dis respond in a VERY positive way. I would update my rating, but it seems I am unable to once posted. But this was indeed based on a few negative delivery experiences. Faithfull to Nature seems to have worked with their courier company to sort out my address. Why this was necessary, to begin with is unknown to me. BUT. We tested the update and the delivery was received early and promptly and correctly. Thank you for resonding quickly and effectively Faithful to Nature.
Faithful To Nature's replyOfficial
23 Jun 2023, 12:08Hi Nicholas
Thank you for taking the time to post this update, we are just happy that things are now sorted and going forward your deliveries should be effortless.
Have a lovely afternoon and an awesome weekend ahead!!
Yours faithfully
Ebitishaam
Thank you for taking the time to post this update, we are just happy that things are now sorted and going forward your deliveries should be effortless.
Have a lovely afternoon and an awesome weekend ahead!!
Yours faithfully
Ebitishaam
Faithful To Nature's reply23 Jun 2023, 12:08
Official
Hi Nicholas
Thank you for taking the time to post this update, we are just happy that things are now sorted and going forward your deliveries should be effortless.
Have a lovely afternoon and an awesome weekend ahead!!
Yours faithfully
Ebitishaam
Thank you for taking the time to post this update, we are just happy that things are now sorted and going forward your deliveries should be effortless.
Have a lovely afternoon and an awesome weekend ahead!!
Yours faithfully
Ebitishaam