MD
Marius D
1 reviews | Active since Aug 2012
10 Feb 2025, 10:41
*******, *******, *******
Been using Faithful to Nature products many times in the past. I want to try their shampoo and bought "Nourishing Shampoo - Eucalyptus & Lavender. The biggest and most ******* product I bought in my entire live. This shampoo is thinner than water, you can't even control the amount to put into you hand and hair as it just run out like water.....and it does not foam at all. Will never support them again! Waste of money!!
Helpful (0)
Replies (6)0
Replies (6)
Faithful To Nature's replyOfficial
10 Feb 2025, 10:49Hi Marius,
We are so sorry to hear that you've had a bad experience with one of our products. I have tried looking for any communication from you to our support team regarding this as we would definitely have found a solution for you.
Could you kindly send us an email to *** with the product brand and the batch number and expiry date so that we could resolve this for you.
Alternatively, please let me know if we could give you a call.
Faithfully Yours,
Team FtN
We are so sorry to hear that you've had a bad experience with one of our products. I have tried looking for any communication from you to our support team regarding this as we would definitely have found a solution for you.
Could you kindly send us an email to *** with the product brand and the batch number and expiry date so that we could resolve this for you.
Alternatively, please let me know if we could give you a call.
Faithfully Yours,
Team FtN
Faithful To Nature's reply10 Feb 2025, 10:49
Official
Hi Marius,
We are so sorry to hear that you've had a bad experience with one of our products. I have tried looking for any communication from you to our support team regarding this as we would definitely have found a solution for you.
Could you kindly send us an email to *** with the product brand and the batch number and expiry date so that we could resolve this for you.
Alternatively, please let me know if we could give you a call.
Faithfully Yours,
Team FtN
We are so sorry to hear that you've had a bad experience with one of our products. I have tried looking for any communication from you to our support team regarding this as we would definitely have found a solution for you.
Could you kindly send us an email to *** with the product brand and the batch number and expiry date so that we could resolve this for you.
Alternatively, please let me know if we could give you a call.
Faithfully Yours,
Team FtN
MD
Marius D's updateReviewer Update
11 Feb 2025, 14:13I did include my number with the review which only you can see, you can contact me.
MD
Marius D's update11 Feb 2025, 14:13
Reviewer Update
I did include my number with the review which only you can see, you can contact me.
Faithful To Nature's replyOfficial
11 Feb 2025, 15:46Thank you for your response.
I will give you a call.
Kind Regards
I will give you a call.
Kind Regards
Faithful To Nature's reply11 Feb 2025, 15:46
Official
Thank you for your response.
I will give you a call.
Kind Regards
I will give you a call.
Kind Regards
MD
Marius D's updateReviewer Update
12 Feb 2025, 16:18So, I received a call from Faithfull to Nature. First thing they ask for was my order number. I explain that I bought this from Pick n Pay and that I don't have an order number, but they insisted that they can only help me if Pick n Pay give me an order number at the till. So I realized that this kite is not going to fly!!!!
After about 10 minutes into the conversation, someone close by told her that she must ask for the batch number. The confirm that it must be a problem with that specific batch. I ask them why is there a lack (or nothing at all) of quality control, surely anyone can see that this shampoo is thinner than water. I decided to go back to Pick n Pay, and to my surprise, they still had the same bath number which I bought and another new batch nu (6 month later) and BOTH of them is exactly the same......just water! The moral of the story:- Dont trust this company and don't buy from them!
After about 10 minutes into the conversation, someone close by told her that she must ask for the batch number. The confirm that it must be a problem with that specific batch. I ask them why is there a lack (or nothing at all) of quality control, surely anyone can see that this shampoo is thinner than water. I decided to go back to Pick n Pay, and to my surprise, they still had the same bath number which I bought and another new batch nu (6 month later) and BOTH of them is exactly the same......just water! The moral of the story:- Dont trust this company and don't buy from them!
MD
Marius D's update12 Feb 2025, 16:18
Reviewer Update
So, I received a call from Faithfull to Nature. First thing they ask for was my order number. I explain that I bought this from Pick n Pay and that I don't have an order number, but they insisted that they can only help me if Pick n Pay give me an order number at the till. So I realized that this kite is not going to fly!!!!
After about 10 minutes into the conversation, someone close by told her that she must ask for the batch number. The confirm that it must be a problem with that specific batch. I ask them why is there a lack (or nothing at all) of quality control, surely anyone can see that this shampoo is thinner than water. I decided to go back to Pick n Pay, and to my surprise, they still had the same bath number which I bought and another new batch nu (6 month later) and BOTH of them is exactly the same......just water! The moral of the story:- Dont trust this company and don't buy from them!
After about 10 minutes into the conversation, someone close by told her that she must ask for the batch number. The confirm that it must be a problem with that specific batch. I ask them why is there a lack (or nothing at all) of quality control, surely anyone can see that this shampoo is thinner than water. I decided to go back to Pick n Pay, and to my surprise, they still had the same bath number which I bought and another new batch nu (6 month later) and BOTH of them is exactly the same......just water! The moral of the story:- Dont trust this company and don't buy from them!
MD
Marius D's updateReviewer Update
12 Feb 2025, 16:20And they promise that the Director will make contact via email......still waiting!
MD
Marius D's update12 Feb 2025, 16:20
Reviewer Update
And they promise that the Director will make contact via email......still waiting!
Faithful To Nature's replyOfficial
13 Feb 2025, 08:11Hi Marius,
We sincerely apologise for any confusion caused by our initial request for an order number. While our team typically uses this to track purchases, we acknowledge that this was not the best approach for your situation. We appreciate your patience while the batch number was identified, and we take your concerns about product consistency and quality control very seriously.
As mentioned in my email to you - we have escalated this matter with our team and manufacturer to investigate the issue further. Customer trust is incredibly important to us, and we regret that your experience has led to doubt in our brand. If you are open to it, we would love the opportunity to make this right. Kindly respond to my email sent.
Faithfully Yours,
We sincerely apologise for any confusion caused by our initial request for an order number. While our team typically uses this to track purchases, we acknowledge that this was not the best approach for your situation. We appreciate your patience while the batch number was identified, and we take your concerns about product consistency and quality control very seriously.
As mentioned in my email to you - we have escalated this matter with our team and manufacturer to investigate the issue further. Customer trust is incredibly important to us, and we regret that your experience has led to doubt in our brand. If you are open to it, we would love the opportunity to make this right. Kindly respond to my email sent.
Faithfully Yours,
Faithful To Nature's reply13 Feb 2025, 08:11
Official
Hi Marius,
We sincerely apologise for any confusion caused by our initial request for an order number. While our team typically uses this to track purchases, we acknowledge that this was not the best approach for your situation. We appreciate your patience while the batch number was identified, and we take your concerns about product consistency and quality control very seriously.
As mentioned in my email to you - we have escalated this matter with our team and manufacturer to investigate the issue further. Customer trust is incredibly important to us, and we regret that your experience has led to doubt in our brand. If you are open to it, we would love the opportunity to make this right. Kindly respond to my email sent.
Faithfully Yours,
We sincerely apologise for any confusion caused by our initial request for an order number. While our team typically uses this to track purchases, we acknowledge that this was not the best approach for your situation. We appreciate your patience while the batch number was identified, and we take your concerns about product consistency and quality control very seriously.
As mentioned in my email to you - we have escalated this matter with our team and manufacturer to investigate the issue further. Customer trust is incredibly important to us, and we regret that your experience has led to doubt in our brand. If you are open to it, we would love the opportunity to make this right. Kindly respond to my email sent.
Faithfully Yours,