MM
Monique M

1 reviews | Active since Feb 2022

22 Jan 2026, 16:27

Confirmation Message *Business Name:* SKOON *Rating:* 1 out of 5 *Review:* I recently purchased a Oh so bubbly SKOON refill cleanser from Faithful to Nature

Confirmation Message *Business Name:* SKOON *Rating:* 1 out of 5 *Review:* I recently purchased a Oh so bubbly SKOON refill cleanser from Faithful to Nature. I specifically bought the refill as it was on special and I wasn't sure that I wanted to change from my trusted brand. I received an insipid thin liquid . I contacted FTN explaining that I think the incorrect product was packaged into the refill. After much investigation I was told the product was indeed this insipid liquid that foams up if used with their specific dispenser. Long story short it was not advertised that you need the specific dispenser. SKOON sent unsympathetic email suggesting the only resolve was that I purchase a full new cleanser so that when it was finished I could refill it. They weren't even prepared to let me purchase or provide me with an empty container in order to give their product the benefit of the doubt. I will never support SKOON and doubt I will purchase from FTN either again.

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Replies (1)
Faithful To Nature
Faithful To Nature's reply26 Jan 2026, 08:51
Official
Hi Monique, 

Thank you for taking the time to share your experience with us. I’m really sorry for the frustration this has caused. I completely understand why this felt disappointing, especially when you were trying the product out for the first time via a refill.

With refill beauty products, they are typically designed to work specifically with the original dispenser or bottle, as the packaging (especially pumps and foaming mechanisms) is part of how the product is formulated and performs. Without the original container, the product can feel very different in texture and usability, which understandably led to your initial concern.

Unfortunately the supplier has advised that they are unable to sell or ship empty bottles on their own. This is simply to ensure we maintain the highest hygiene, safety, and quality standards, as we can’t guarantee the condition of a bottle once it has left our controlled filling environment. 

That said, we genuinely want to help and we will be sending you a full product and will be reaching out to you via email shortly with more details.

 We truly value your support and hope this gesture helps restore some confidence in both the SKOON product and your experience with FtN. 

Faithfully Yours,
Team FtN