HV
Hassan V
1 reviews | Active since Nov 2018
21 Nov 2018, 22:44
Black 5 Day Fiasco
The company is currently running a "black five day sale" according to the banner on the website. However in the description below, there was NO mention of certain products being available on selected days only, and neither did the item show "1 day only" on its product page. I added some items to my cart on Tuesday evening and I was hoping to checkout the next day. To my surprise, the price on the one item increased by R50!
Now what is the point of a 5 day sale?? Should have just had everything for sale on Friday like the traditional black friday sales.
I had other items in my cart and unfortunately I won't be checking out or using them again. This experience has left a sour taste in my mouth.
I have only ordered once previously with this company, and unfortunately, some items in my first order were out of stock. I gladly accepted a proposal to refund via their points system. I, however, would prefer if I could get this refunded to me in cash, as i do not plan on purchasing from this company in future.
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Replies (3)0
Replies (3)
Faithful To Nature's replyOfficial
22 Nov 2018, 09:17Hi Hassan
Thank you for taking the time to write this review. We are saddened to hear that you are no longer wanting to shop with us due to this issue. Our Black 5 day Sale is set up in a way where each day has different promotions. I have attached a screenshot of the banners and page decor that states that the sfera products was only on promotion for the day. I am really sorry that you seemed to have missed this information on the banner.
image.png 505.88 KB
image.png 193.68 KB
We are terribly sorry that this experience has left you this unhappy and we are very disappointed to hear that due to this you are not wanting to shop with FTN again. We would be more than happy to change the refund from your previous order to a cash refund. Can I ask that you please email us your banking details in order to process the refund. I will follow this review up with an email from my personal work email, if you could please reply to that email with your banking details and I will then pass this on to the finance team to make sure that they process the refund soonest.
Please let me know if there is anything else I can do to assist with this matter.
I look forward to hearing back from you.
Thank you for taking the time to write this review. We are saddened to hear that you are no longer wanting to shop with us due to this issue. Our Black 5 day Sale is set up in a way where each day has different promotions. I have attached a screenshot of the banners and page decor that states that the sfera products was only on promotion for the day. I am really sorry that you seemed to have missed this information on the banner.
image.png 505.88 KB
image.png 193.68 KB
We are terribly sorry that this experience has left you this unhappy and we are very disappointed to hear that due to this you are not wanting to shop with FTN again. We would be more than happy to change the refund from your previous order to a cash refund. Can I ask that you please email us your banking details in order to process the refund. I will follow this review up with an email from my personal work email, if you could please reply to that email with your banking details and I will then pass this on to the finance team to make sure that they process the refund soonest.
Please let me know if there is anything else I can do to assist with this matter.
I look forward to hearing back from you.
Faithful To Nature's reply22 Nov 2018, 09:17
Official
Hi Hassan
Thank you for taking the time to write this review. We are saddened to hear that you are no longer wanting to shop with us due to this issue. Our Black 5 day Sale is set up in a way where each day has different promotions. I have attached a screenshot of the banners and page decor that states that the sfera products was only on promotion for the day. I am really sorry that you seemed to have missed this information on the banner.
image.png 505.88 KB
image.png 193.68 KB
We are terribly sorry that this experience has left you this unhappy and we are very disappointed to hear that due to this you are not wanting to shop with FTN again. We would be more than happy to change the refund from your previous order to a cash refund. Can I ask that you please email us your banking details in order to process the refund. I will follow this review up with an email from my personal work email, if you could please reply to that email with your banking details and I will then pass this on to the finance team to make sure that they process the refund soonest.
Please let me know if there is anything else I can do to assist with this matter.
I look forward to hearing back from you.
Thank you for taking the time to write this review. We are saddened to hear that you are no longer wanting to shop with us due to this issue. Our Black 5 day Sale is set up in a way where each day has different promotions. I have attached a screenshot of the banners and page decor that states that the sfera products was only on promotion for the day. I am really sorry that you seemed to have missed this information on the banner.
image.png 505.88 KB
image.png 193.68 KB
We are terribly sorry that this experience has left you this unhappy and we are very disappointed to hear that due to this you are not wanting to shop with FTN again. We would be more than happy to change the refund from your previous order to a cash refund. Can I ask that you please email us your banking details in order to process the refund. I will follow this review up with an email from my personal work email, if you could please reply to that email with your banking details and I will then pass this on to the finance team to make sure that they process the refund soonest.
Please let me know if there is anything else I can do to assist with this matter.
I look forward to hearing back from you.
HV
Hassan V's updateReviewer Update
22 Nov 2018, 10:37Thank you for your response.
With all the banners floating around your website, no wonder there was no clarity on which product was one day only. While you have pointed out that Sfera products were one day only according to the banner then why did the product page not indicate this for better clarity?? If a person had to search the product instead of clicking the banner, there was no way of knowing that the product was on a 1 day only since the product page never indicated the limited time.
In fact I took a screenshot of the product page and it lacked any information like limited time only. This is very poor webpage design.
All the best.
HV
Hassan V's update22 Nov 2018, 10:37
Reviewer Update
Thank you for your response.
With all the banners floating around your website, no wonder there was no clarity on which product was one day only. While you have pointed out that Sfera products were one day only according to the banner then why did the product page not indicate this for better clarity?? If a person had to search the product instead of clicking the banner, there was no way of knowing that the product was on a 1 day only since the product page never indicated the limited time.
In fact I took a screenshot of the product page and it lacked any information like limited time only. This is very poor webpage design.
All the best.
Faithful To Nature's replyOfficial
22 Nov 2018, 10:44Hi Hassan
Can I ask that you please mail the screenshot over to me in order for me to pass this on to the marketing team for future campaigns :)
Can I ask that you please mail the screenshot over to me in order for me to pass this on to the marketing team for future campaigns :)
Faithful To Nature's reply22 Nov 2018, 10:44
Official
Hi Hassan
Can I ask that you please mail the screenshot over to me in order for me to pass this on to the marketing team for future campaigns :)
Can I ask that you please mail the screenshot over to me in order for me to pass this on to the marketing team for future campaigns :)