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1 reviews | Active since Jan 2017

09 Apr 2021, 11:37

Best Customer service by far! Leading in the industry by example. Well done!

I ordered a Himalayan salt lamp but unfortunately, it was out of stock by the time my order was received.

I received an email immediately from Elaam, the customer support agent which gave me many options to solve the issue from their side.

Elaam, is a real gem and such a pleasure to deal with. Always sorting out any issues asap and being proactive. Always polite and professional. Thank you Elaam, you are a star!

Thank you Faithful to Nature for the best service time and time again. Other companies can learn so much from your customer service.

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Replies (1)
Faithful To Nature
Faithful To Nature's reply13 Apr 2021, 08:40
Official
Hi Chantel! Thank you so much for taking out the time to give us this amazing feedback- we have passed it on to Elaam and it really means a lot to us:) We are happy that we could solve the issue around and that we could still keep you happy! Thank you for your loyalty. Keep Rocking!!!