MM
Matshidiso M
1 reviews | Active since Aug 2011
28 Nov 2023, 09:31
BAD PRODUCTS FROM FAITHFUL TO NATURE
I have been a customer of FTN for some time now. I shop with them every month, sometimes several times a month, and I have never had a single product to complain about. However, last week I ordered several items and when they were delivered on Friday, the hot chocolate I had ordered was moist, you could clearly see the moisture that had pasted through the plastic! Also the seal under the bottle cap of the prebiotic was open. I immediately emailed customer support to let them know and even sent them pictures. They told me that they will follow up with the supplier. This response was incomprehensible to me as I expect a shop of this calibre to have a clear returns policy. I am not sure how long I will have to wait before I can return these items that were not in good condition. The hot chocolate is now crystallised!
Helpful (0)
Replies (7)0
Replies (7)
Faithful To Nature's replyOfficial
30 Nov 2023, 09:07Hi Matshidiso,
Thank you for your review.
We value your feedback as we are always looking for ways to better our service to our customers. We normally take cases like this up with the supplier to investigate instead of sending a replacement as the replacement product might have the same defects and disappoint our customers once again.
I have looked into this and see that we have sent you a replacement. I will give you a call shortly to make sure that everything is in order.
Huge apologies for the inconvenience and disappointment caused.
Faithfully Yours,
Team FtN
Thank you for your review.
We value your feedback as we are always looking for ways to better our service to our customers. We normally take cases like this up with the supplier to investigate instead of sending a replacement as the replacement product might have the same defects and disappoint our customers once again.
I have looked into this and see that we have sent you a replacement. I will give you a call shortly to make sure that everything is in order.
Huge apologies for the inconvenience and disappointment caused.
Faithfully Yours,
Team FtN
Faithful To Nature's reply30 Nov 2023, 09:07
Official
Hi Matshidiso,
Thank you for your review.
We value your feedback as we are always looking for ways to better our service to our customers. We normally take cases like this up with the supplier to investigate instead of sending a replacement as the replacement product might have the same defects and disappoint our customers once again.
I have looked into this and see that we have sent you a replacement. I will give you a call shortly to make sure that everything is in order.
Huge apologies for the inconvenience and disappointment caused.
Faithfully Yours,
Team FtN
Thank you for your review.
We value your feedback as we are always looking for ways to better our service to our customers. We normally take cases like this up with the supplier to investigate instead of sending a replacement as the replacement product might have the same defects and disappoint our customers once again.
I have looked into this and see that we have sent you a replacement. I will give you a call shortly to make sure that everything is in order.
Huge apologies for the inconvenience and disappointment caused.
Faithfully Yours,
Team FtN
MM
Matshidiso M's updateReviewer Update
30 Nov 2023, 17:03Good day, thank you for your reply.
I have not yet received a replacement. However, the courier picked up the items on Tuesday.
I have not yet received a replacement. However, the courier picked up the items on Tuesday.
MM
Matshidiso M's update30 Nov 2023, 17:03
Reviewer Update
Good day, thank you for your reply.
I have not yet received a replacement. However, the courier picked up the items on Tuesday.
I have not yet received a replacement. However, the courier picked up the items on Tuesday.
Faithful To Nature's replyOfficial
01 Dec 2023, 15:57Hi Matshidiso,
I have confirmed with the couriers and the replacement will be delivered on Monday.
Kind Regards,
I have confirmed with the couriers and the replacement will be delivered on Monday.
Kind Regards,
Faithful To Nature's reply01 Dec 2023, 15:57
Official
Hi Matshidiso,
I have confirmed with the couriers and the replacement will be delivered on Monday.
Kind Regards,
I have confirmed with the couriers and the replacement will be delivered on Monday.
Kind Regards,
MM
Matshidiso M's updateReviewer Update
11 Dec 2023, 12:41Good day, thank you for taking the time to respond to my enquiry. The items were delivered, but unfortunately the Honest Hot Chocolate was still a little damp, it looks like the plastic inside is not sealed properly. I do not think I will be buying this product again.
MM
Matshidiso M's update11 Dec 2023, 12:41
Reviewer Update
Good day, thank you for taking the time to respond to my enquiry. The items were delivered, but unfortunately the Honest Hot Chocolate was still a little damp, it looks like the plastic inside is not sealed properly. I do not think I will be buying this product again.
Faithful To Nature's replyOfficial
12 Dec 2023, 10:50Hi Matshidiso,
Oh no:( This seems like a supplier issue and we will be sure to take it up with our supplier.
I will give you a call shortly.
Kind Regards
Oh no:( This seems like a supplier issue and we will be sure to take it up with our supplier.
I will give you a call shortly.
Kind Regards
Faithful To Nature's reply12 Dec 2023, 10:50
Official
Hi Matshidiso,
Oh no:( This seems like a supplier issue and we will be sure to take it up with our supplier.
I will give you a call shortly.
Kind Regards
Oh no:( This seems like a supplier issue and we will be sure to take it up with our supplier.
I will give you a call shortly.
Kind Regards
MM
Matshidiso M's updateReviewer Update
12 Dec 2023, 11:38Good day,
Thank you for your call and the refund for the hot chocolate. I have used the FTN points to buy more goodies. I would also like to commend the after sale service I received from FTN.
Thank you for your call and the refund for the hot chocolate. I have used the FTN points to buy more goodies. I would also like to commend the after sale service I received from FTN.
MM
Matshidiso M's update12 Dec 2023, 11:38
Reviewer Update
Good day,
Thank you for your call and the refund for the hot chocolate. I have used the FTN points to buy more goodies. I would also like to commend the after sale service I received from FTN.
Thank you for your call and the refund for the hot chocolate. I have used the FTN points to buy more goodies. I would also like to commend the after sale service I received from FTN.
Faithful To Nature's replyOfficial
13 Dec 2023, 13:56Thank you very much:) I am happy that we could turn this situation around for you!
Faithful To Nature's reply13 Dec 2023, 13:56
Official
Thank you very much:) I am happy that we could turn this situation around for you!