KN
Kathy N
1 reviews | Active since Mar 2009
16 Feb 2021, 05:39
Bad communication and bad service
With the recent rainy weather I decided to buy a Spindel to help with drying clothes. I looked on line and decided to buy from Faithful to Nature because they said they would deliver in two to three working days. This was not the case and it eventually took two weeks for the Spindel to arrive. I had no communication from Faithful to Nature until I wrote to them and then I was told that the item came from a different warehouse and would take longer. Thereafter I was promised delivery several times but it took two weeks for the item to arrive. So do not believe the delivery times on their website. It seems to be a ploy.
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Faithful To Nature's replyOfficial
16 Feb 2021, 07:31Hi Kathy. Thank you for bringing this to our attention. We mention on the product page of our site that there is a delivery delay on this product and that it can take about 5-7 working days for you to receive the item. Kindly see below screenshot:
I see that we have definitely slipped up as delivery has taken place on the 15.02.2021 which is 3 days after it should have been delivered. Please know that we are terribly sorry about this as it has taken a bit longer for us to get this from our suppliers. Kindly note that this is definitely not the norm for us at FtN and this type of service leaves us embarrassed and disappointed too as we are normally very quick and efficient. I will get in touch with you via email regarding this matter. We are terribly sorry about this:(
I see that we have definitely slipped up as delivery has taken place on the 15.02.2021 which is 3 days after it should have been delivered. Please know that we are terribly sorry about this as it has taken a bit longer for us to get this from our suppliers. Kindly note that this is definitely not the norm for us at FtN and this type of service leaves us embarrassed and disappointed too as we are normally very quick and efficient. I will get in touch with you via email regarding this matter. We are terribly sorry about this:(
Faithful To Nature's reply16 Feb 2021, 07:31
Official
Hi Kathy. Thank you for bringing this to our attention. We mention on the product page of our site that there is a delivery delay on this product and that it can take about 5-7 working days for you to receive the item. Kindly see below screenshot:
I see that we have definitely slipped up as delivery has taken place on the 15.02.2021 which is 3 days after it should have been delivered. Please know that we are terribly sorry about this as it has taken a bit longer for us to get this from our suppliers. Kindly note that this is definitely not the norm for us at FtN and this type of service leaves us embarrassed and disappointed too as we are normally very quick and efficient. I will get in touch with you via email regarding this matter. We are terribly sorry about this:(
I see that we have definitely slipped up as delivery has taken place on the 15.02.2021 which is 3 days after it should have been delivered. Please know that we are terribly sorry about this as it has taken a bit longer for us to get this from our suppliers. Kindly note that this is definitely not the norm for us at FtN and this type of service leaves us embarrassed and disappointed too as we are normally very quick and efficient. I will get in touch with you via email regarding this matter. We are terribly sorry about this:(