Terrible service from Fias Ombudsman

I lodged a complaint in February the 7th was told to give the service provider 6 weeks to respond (19th March). It’s the 11th week with constant phone calls to Xhanti Nabi with empty promises on how he will escalate the matter. To-date we haven’t heard anything from anyone. This is very disappointing case FAIS-60019-23/24