Based on recent customer reviews, FAIS Ombud is widely praised for resolving long-standing financial services disputes quickly and at no cost. Complainants describe payouts, refunds and reversals secured from insurers, brokers and service providers such as Old Mutual, Vodacom and DStv within days or weeks after months of frustration elsewhere. Named case handlers are singled out for prompt feedback, plain-language explanations and consistent follow-up. Dissatisfaction is less common but pointed, centring on dismissed complaints, limited investigation depth, unanswered emails and little chance to respond before a ruling.
Replied to 100% of negative reviews
Reply time on negative reviews: 177h 18m
TrustIndex
7.4
Ranking
#1
in Government & Ombudsman Services
Reply Time
38h 10m
NPS Score
73
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 177h 18m
Nov '25 - Oct '26
Frequently Asked Questions About FAIS Ombud
What do customers say about FAIS Ombud?
Based on recent customer reviews, FAIS Ombud is widely praised for resolving long-standing financial services disputes quickly and at no cost. Complainants describe payouts, refunds and reversals secured from insurers, brokers and service providers such as Old Mutual, Vodacom and DStv within days or weeks after months of frustration elsewhere. Named case handlers are singled out for prompt feedback, plain-language explanations and consistent follow-up. Dissatisfaction is less common but pointed, centring on dismissed complaints, limited investigation depth, unanswered emails and little chance to respond before a ruling.
Is FAIS Ombud trustworthy?
FAIS Ombud has a TrustIndex of 7.4 out of 10 on Hellopeter, based on 32 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 177 hours 18 min. Hellopeter has tracked FAIS Ombud across 96 total reviews. How is the TrustIndex calculated? →
Recent reviews (32)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Alleged mismanagement of clients funds by a financial comsultant
Thank-you for your management of my recent financial dispute... I am grateful that with your thorough investigation and prompt feedback the matter was escalated to FCSA..for further management, as the relevant financial advisor was allegedly stopped from practising
1 reviews | Active since Oct 2026
Alleged mismanagement of clients funds by a financial comsultant
Thank-you for your management of my recent financial dispute... I am grateful that with your thorough investigation and prompt feedback the matter was escalated to FCSA..for further management, as the relevant financial advisor was allegedly stopped from practising
1 reviews | Active since Oct 2026
Extraordinary service from Mr. Marc Alves and his team at the FAIS Ombud .
I received extraordinary service from Mr. Marc Alves and his team at the FAIS Ombud during the resolution of my complaint against a Financial Services Provider. From start to finish, the communication was exceptional. They did not just rely on standard email updates; instead, I received personal phone calls that kept me fully informed and reassured throughout the process. Their dedication, professionalism, and personal touch turned a stressful situation into a seamless experience. I am incredibly grateful for their hard work and highly recommend their services to the public.
1 reviews | Active since Oct 2026
Extraordinary service from Mr. Marc Alves and his team at the FAIS Ombud .
I received extraordinary service from Mr. Marc Alves and his team at the FAIS Ombud during the resolution of my complaint against a Financial Services Provider. From start to finish, the communication was exceptional. They did not just rely on standard email updates; instead, I received personal phone calls that kept me fully informed and reassured throughout the process. Their dedication, professionalism, and personal touch turned a stressful situation into a seamless experience. I am incredibly grateful for their hard work and highly recommend their services to the public.
1 reviews | Active since Oct 2024
Professional, Good Communication.
I'm truly grateful for the best service ive received from Lebogang Baloyi. She explains every steps I need to take, she made life easy for me. Keep up the Good work. Your Excellent and behaviour with Clients are very, very Good. BIG UP LEBOGANG YOU ARE THE BEST.
1 reviews | Active since Oct 2024
Professional, Good Communication.
I'm truly grateful for the best service ive received from Lebogang Baloyi. She explains every steps I need to take, she made life easy for me. Keep up the Good work. Your Excellent and behaviour with Clients are very, very Good. BIG UP LEBOGANG YOU ARE THE BEST.
1 reviews | Active since Jan 2026
Extremely disappointed with the Ombudsman’s handling of our complaint
We approached the Ombudsman for Banking Services after approximately R15,000 was taken from our account in unauthorised transactions in May 2026. We expected the Ombudsman to properly investigate the matter and provide an independent and fair assessment. Unfortunately, our experience has been extremely disappointing! Despite providing information and correspondence regarding our complaint, we feel that FNB’s version of events was accepted without our concerns being properly addressed or sufficiently investigated. One of our biggest concerns is that FNB claims a compensation letter was sent to my husband for signature, yet we have never received this letter. We repeatedly asked for proof of when, where and how this alleged letter was sent, including proof of delivery. We have still not been provided with satisfactory evidence. Our experience with Mr Van Deventer was particularly frustrating. There were occasions where our emails appeared to be ignored and went unanswered. It was only after we indicated that we would escalate the matter further that we received a response. Unfortunately, some of the subsequent communication from Mr Van Deventer came across to us as dismissive and sarcastic, rather than professional and helpful. This is not what we expected from an organisation whose purpose is to assist consumers with disputes against financial institutions. We have now been dealing with this matter since May 2026, and it is already September. We have lost approximately R15,000, which we maintain was taken without our authorisation, and we still feel that nobody has properly addressed the fundamental questions surrounding these transactions. We approached the Ombudsman because we believed we would receive independent assistance and a proper investigation. Instead, we have been left feeling that our concerns were not given the consideration they deserved. If the Ombudsman is there to protect and assist consumers, consumers should not have to threaten further escalation simply to get their emails answered. We are now considering escalating the matter further and will provide the relevant correspondence and documentation to the appropriate regulatory authorities. Very disappointing experience. We expected much better from the Ombudsman for Banking Services. Our contact number for further discussion ***
1 reviews | Active since Jan 2026
Extremely disappointed with the Ombudsman’s handling of our complaint
We approached the Ombudsman for Banking Services after approximately R15,000 was taken from our account in unauthorised transactions in May 2026. We expected the Ombudsman to properly investigate the matter and provide an independent and fair assessment. Unfortunately, our experience has been extremely disappointing! Despite providing information and correspondence regarding our complaint, we feel that FNB’s version of events was accepted without our concerns being properly addressed or sufficiently investigated. One of our biggest concerns is that FNB claims a compensation letter was sent to my husband for signature, yet we have never received this letter. We repeatedly asked for proof of when, where and how this alleged letter was sent, including proof of delivery. We have still not been provided with satisfactory evidence. Our experience with Mr Van Deventer was particularly frustrating. There were occasions where our emails appeared to be ignored and went unanswered. It was only after we indicated that we would escalate the matter further that we received a response. Unfortunately, some of the subsequent communication from Mr Van Deventer came across to us as dismissive and sarcastic, rather than professional and helpful. This is not what we expected from an organisation whose purpose is to assist consumers with disputes against financial institutions. We have now been dealing with this matter since May 2026, and it is already September. We have lost approximately R15,000, which we maintain was taken without our authorisation, and we still feel that nobody has properly addressed the fundamental questions surrounding these transactions. We approached the Ombudsman because we believed we would receive independent assistance and a proper investigation. Instead, we have been left feeling that our concerns were not given the consideration they deserved. If the Ombudsman is there to protect and assist consumers, consumers should not have to threaten further escalation simply to get their emails answered. We are now considering escalating the matter further and will provide the relevant correspondence and documentation to the appropriate regulatory authorities. Very disappointing experience. We expected much better from the Ombudsman for Banking Services. Our contact number for further discussion ***
1 reviews | Active since Feb 2024
My problem was resolved 💯 percent
Keep up the good work or help so that i tell other people how helpful you are nd they must utilize u big time since you are there to help us
1 reviews | Active since Feb 2024
My problem was resolved 💯 percent
Keep up the good work or help so that i tell other people how helpful you are nd they must utilize u big time since you are there to help us
1 reviews | Active since Jun 2026
Great experience
Good service from Ombudsman, my issue was resolve in a timely manner.
1 reviews | Active since Jun 2026
Great experience
Good service from Ombudsman, my issue was resolve in a timely manner.