SUCCESSFUL REFUND CLAIM OF DUPLICATE INSURANCE POLICY PREMIUMS BY THE FAIS OMBUDSMAN.

At the beginning of August 2024 I settled the home loan with my bank, which had issued me with an insurance policy although I already had an insurance policy for the same property with another insurer. On informing my broker, he advised me to demand a refund from the bank, which only refunded about 50% of the total amount. I was advised to lodge a complaint with the FAIS Ombudsman, To my pleasant surprised, the bank paid my claim in full after the intervention of the FAIS Ombudsman. The case was settled in less than 3 months. I found the FAIS Ombudsman to have exceeded my expectations beyond my wildest dreams given the poor customer service of many institutions to ordinary citizens. On receiving the payment of my claim, I was extremely excited and did not delay in writing to the FAIS Ombudsman to express my genuine appreciation and gratitude in a landscape that is littered with metaphorical corpses of poor or non-existent customer service in both the Private and Public Sectors' entities and organizations. I am telling many of my friends and family about the caring and wonderful customer service of the FAIS Ombudsman. Thank you yet again for restoring my faith and trust in outstanding customer service from the caring and warm staff of the FAIS Ombudsman. Phumezo Luphuwana