Poor pathetic service by Marc Alves

I had sold my vehicle in May 2018 and therefore cancelled a third party maintenance plan with 360 Plus Liquid Capital. A few days later they contacted me to advise that they under quoted me on the plan and that I have to pay in an amount of +R450. I refused as they have systems in place to ensure that cover is not over-covered and that if need be, the client is responsible to pay in a difference at the time of the service request sent through by the dealership. A few days later they contacted me to advise I had to pay in over R1000. I had then proceeded to the FAIS Ombud office with the complaint that I am not liable for the inefficiency of Liquid Capital and sought assistance from the Ombud. I later received a response from Mpho at the FAIS Ombud notifying me that their office does not have jurisdiction to hear my case and advised I seek other Ombud offices assistance which I did, only to end up back at the FAIS Ombud office where Marc Alves advised that their office does have jurisdiction to hear my case. Marc was very helpful in the beginning with regular communication since June however since August 2018, it was evident that Marc is not as efficient as he made himself out to be. He sent through a request to me awaiting my response and when I drafted a reply to him to liaise with 360 Plus, he failed to provide me with an update. He failed to ask the necessary questions to 360 Plus where I had raised all questions of concern - the logical no-brainer questions. I called his office and left 2 offices for Marc to return my call and was advised he would - he has not bothered doing so 2 days later! I have also sent him about 6 or 7 emails requesting for an update to my emails and he blatantly ignored me. He even had an out of office on in August notifying clients that he is out of office 20th April to 28 April 2018. How can someone who doesn't fix their out of office to guide clients, ever be effective at their work?? This is Marc Alves everyone, Team Resolution Manager but he can't even reply to concerned client emails! Absolutely disgusting service or lack thereof!!!